District Technology Support Specialist

Community Consolidated School District 146; Tinley Park (IL); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Community Consolidated School District 146 seeks a District Technology Support Specialist to provide IT support for teaching and learning across the district. You will handle Help Desk tickets, document resolutions, and train staff and students on technology.

You will manage devices, networks, and classroom tech while assisting with district testing and deployment of images and profiles. A bachelor’s degree or two years of related experience is required, with preference for education-focused

Qualifications

• Bachelor’s Degree or two years related work experience.
• Experience training and assisting adults with technology preferred.
• Experience with educational technology in schools preferred.

Responsibilities

• Create, resolve, and close Help Desk tickets.
• Document troubleshooting steps for knowledge base.
• Provide staff and student technology support and training.
• Maintain and repair computers, peripherals, and network devices.
• Support district testing and manage district equipment.

Skills

Windows/macOS/iOS/ChromeOS

Microsoft 365

Google Workspace

Help Desk operations

Network & printers support

Communication skills

Training end users

Education

Bachelor’s Degree or 2 years related experience

Tools

Help Desk software

Knowledge Base

Comcast VoiceEdge

Job description

Job Title: District Technology Support Specialist

Department: Technology

Reports To: Director of Technology

FLSA Status: Nonexempt

Summary

Provides district technology support as it relates to the teaching and learning environment across the district.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Building Level Management

Each District Technology Support Specialist will be assigned to a district school to support along with other district-level duties.

• Create, resolve, elevate, and close Help Desk tickets using the Help Desk management system.
• Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
• Provide technology support for staff and students.
• Provide training to end users as related to technology.
• Restore and migrate user data.
• Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
• Maintain an inventory of technology equipment assigned to the designated building.
• Maintain mobile device management for the designated building.
• Maintain users in Microsoft 365.
• Maintain users and devices in Google Workspace.
• Provide support for all district testing, including but not limited to IAR, MAP, ACCESS, and other assessments.
• Provide, maintain, and troubleshoot network connectivity.
• Oversee the management of building specific equipment, including:
  • Repair and maintenance
  • Distribution and removal
• Monitor technology operations and report areas of need and concern
• Provide support for audiovisual equipment, including projectors, document cameras, and sound systems.
• Assist the Network Specialist with the District LAN and WAN.
• Maintain ongoing organization and cleanliness in assigned computer areas.
• Work extended and flexible hours as needed.
• Other duties as assigned.

District Level Management

Each District Technology Support Specialist will be assigned one or more of the following district-level duties.

• Manage the build and deployment of computer images (Windows and/or Mac).
• Manage the build and deployment of mobile device profiles (iOS and/or ChromeOS).
• System administrator responsibilities for the Comcast VoiceEdge phone system .
• Provide technology support for the administration center.
• Provide technology support for office staff.
• Provide Assistive Technology support.
• Provide support to assist other departments, including curriculum, student services, business, buildings and grounds, and communications.
• Monitor, order, and replace of consumable supplies.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to

perform each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor's Degree or two years related work experience.
• Experience training and assisting adults with the use of technology preferred.
• Experience with and ability to demonstrate an understanding of technology applications within an educational environment preferred.

MANAGEMENT SKILLS

• Experience managing multiple projects.
• Proven ability to prioritize work using established criteria.

TECHNOLOGY SKILLS

• Thorough understanding of Microsoft Windows, MacOS, iOS, and ChromeOS operating systems required.
• Ability to learn, demonstrate proficiency in, and instruct others in computer.
• Previous experience with web-based applications preferred.
• Proficiency with equipment maintenance and repair preferred.
• Proficiency with software applications, including but not limited to Microsoft 365, Google Workspace , and Apple software applications.
• General understanding of mobile device management systems.
• CompTIA Network+ certification or comparable experience preferred .

ENGLISH LANGUAGE SKILLS

• Excellent communication skills required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from teachers, administrators, School Board members, students and the public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals in all units of measure.
• Ability to calculate rates, ratios, and percentages and to draw and interpret bar graphs.

OTHER SKILLS

• Ability to p rioritize and schedule work effectively.
• Ability to m eet schedules and timelines.
• Ability to e stablish and maintain effective working relationships.
• Ability to t ravel between district buildings as required.
• Maintain regular attendance and punctuality.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
• The employee frequently is required to sit and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works in inside environmental conditions.
• The employee frequently works with a video display terminal for prolonged periods.
• The noise level in the work environment is usually moderate.

Salary: $24.50/hour

Benefits: Please refer to the Collective Bargaining Agreement and Benefits attachments.

Postings current as of 9/13/2026 2:19:02 PM CST.