IT Support Technician

Sylvania; Redding (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Regional School District No. 9 is seeking an IT Support Technician for Joel Barlow High School to provide essential technical assistance to students, faculty, and administration.

The role covers deployment, maintenance, and troubleshooting of hardware and software in a dynamic school environment. You will manage devices across macOS, ChromeOS, and iPadOS using MDM tools, install and upgrade software, support lab equipment, and document procedures.

Qualifications

• High School Diploma is required.
• Strong proficiency with Google Workspace and Chromebooks.
• Excellent communication with students, staff and leadership.
• Must have reliable transportation and commitment to professional development.

Responsibilities

• Provide primary help desk support for staff and students, diagnosing hardware, software and peripheral issues.
• Install, configure, and upgrade software across macOS, ChromeOS and iPadOS via MDM.
• Deploy and repair computers, Chromebooks, interactive displays, projectors, printers and lab equipment.
• Offer technical oversight for departmental equipment including 3D printers and specialized lab devices.
• Maintain accurate hardware inventories and document tickets and configurations.
• Assist with website updates and vendor liaising as needed.
• Support auditorium events with technology oversight.
• Research compatibility for future upgrades and recommend data-driven investments.

Skills

Google Workspace

Chromebooks

Communication

MDM tools

Education

High School Diploma

Tools

MDM tools

Chrome extensions

Job description

Position

IT Support Technician

Location

Joel Barlow High School

Date Available

Commencing with the 2026-2027 school year.

Salary & Benefits

In accordance with the non-certified staff collective bargaining agreement.

Position Summary

The IT Support Technician provides essential technical assistance to students, faculty, and administration. This role is responsible for the deployment, maintenance, and troubleshooting of a wide range of hardware and software within a dynamic high school environment.

Key Responsibilities

• Technical Support: Serve as the primary "Help Desk" contact for staff and students; diagnose and resolve hardware, software, and peripheral issues.
• Device Management: Install, configure, and upgrade software across macOS, ChromeOS, and iPadOS platforms using MDM (Mobile Device Management) tools.
• Hardware Maintenance: Unbox, deploy, and repair computers, Chromebooks, interactive displays, projectors, school TV monitors, telephone system, and printers.
• Specialized Lab Support: Provide technical oversight for departmental equipment, including 3D printers, CNC machinery, laser cutters, and flight simulators.
• Inventory & Documentation: Maintain accurate hardware inventories and document technical procedures, support tickets, and system configurations.
• Assist with website updates, Swipe, Swank, and et al.
• Auditorium liaison- provide oversight and technology aid for special events.
• Procurement Assistance: Research hardware/software compatibility and provide data-driven recommendations for future upgrades.
• Vendor Liaison: Act as the point of contact for external vendors regarding technical support and hardware repairs.

Qualifications

• Education: High School Diploma required. Progress toward a Bachelor’s degree or Computer Science certifications is highly preferred.
• Technical Literacy: High proficiency with G Suite (Google Workspace), Chromebooks, and Chrome extensions.
• Communication: Exceptional interpersonal skills with the ability to collaborate effectively with students and school leadership.
• Logistics: Must have reliable transportation and a commitment to ongoing professional development.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Capacity to stand or walk for extended periods.
• Ability to perform physical tasks such as climbing ladders and maneuvering underneath desks to manage cabling and hardware.

Deadline for Application

Until filled.

Equal Opportunity Employer

The Regional School District No. 9 is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.