Technology Support Specialist

Northbridge Public Schools; Northbridge (MA); On-site; USD 48,000 - 57,000; Full time

Job summary

Northbridge Public Schools Technology Department in Whitinsville, Massachusetts is seeking an experienced Technology Support Specialist to resolve user technical issues across the district for teachers, staff, administrators, and students.

The role requires hands-on PC repair, password resets, network connectivity, printing, peripherals, and LCD projectors, with mobile coverage across four school buildings and central office.

Qualifications

• Bachelor’s Degree preferred in computer science related field, or commensurate technology support experience.
• A+ certification a plus.
• Minimum of 2-3 years of experience in a technical support role, preferably in an educational environment.
• Working knowledge of hardware and network management tools and protocols, including Active Directory, security, connectivity, and troubleshooting.
• Must have experience utilizing a trouble ticket system to manage IT issues.
• Must possess outstanding communication skills and the ability to work with all district staff members.

Responsibilities

• Provide IT HelpDesk support to all four school and administration buildings, teachers, staff, students, and administrators throughout the district.
• Prioritize and manage IT HelpDesk trouble tickets to resolution.
• Troubleshoot technology issues including PC repair, password resets, network connectivity, printing, peripherals, mouse and keyboard, LCD projectors, and presentation setups.
• Perform hardware, software, and firmware updates and upgrades as required.
• Coordinate and perform installation of hardware and software in district classrooms, offices, and educational spaces in collaboration with the Director of Technology.
• Manage a mobile schedule and actively resolve HelpDesk issues across the district.

Skills

IT HelpDesk

Troubleshooting

Network connectivity

PC repair

Printer support

Presentation setup

Mobile support

Education

Bachelor's Degree

A+ Certification

Tools

Active Directory

Trouble ticket system

Security

Job description

Northbridge Public Schools Technology Department - Whitinsville, Massachusetts Open in Google Maps

Starting Date: Immediately

Job Description

Job Summary: The role of the Technology Support Specialist is to focus on resolving user technical issues across the district, for teachers, staff members, administrators, and students. This includes, but is not limited to, PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc., and managing and prioritizing the district’s IT HelpDesk (trouble ticket) system. This position is mobile and will require covering technical needs in all four school buildings and central office.

Responsibilities

• 1. Provide IT HelpDesk (technology) support to all four school and administration buildings, teachers, staff, students, and administrators throughout the district
• 2. Prioritize and manage IT HelpDesk trouble tickets to resolution
• 3. Consistently troubleshoot technology issues, including, but not limited to; PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc.
• 4. Perform hardware, software, and firmware updates and upgrades as required
• 5. In collaboration with the Director of Technology, coordinate and perform the installation of hardware and software in district classrooms, offices, and educational spaces
• 6. Effectively manage a schedule to be mobile, actively resolving HelpDesk issues throughout the district.

Technology Support Specialist

Northbridge Public Schools Technology Department - Whitinsville, Massachusetts Open in Google Maps

Job Details

Job ID: 5440043

Application Deadline: Posted until filled

Posted: Nov 14, 2025 12:00 AM (UTC)

Starting Date: Immediately

Position Type: Full-time

Salary: $48,000 to $57,300 Per Year

Support Staff > Computer Support

Support Staff > Network Services

Job Description

Job Summary: The role of the Technology Support Specialist is to focus on resolving user technical issues across the district, for teachers, staff members, administrators, and students. This includes, but is not limited to, PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc., and managing and prioritizing the district’s IT HelpDesk (trouble ticket) system. This position is mobile and will require covering technical needs in all four school buildings and central office.

Responsibilities: 1. Provide IT HelpDesk (technology) support to all four school and administration buildings, teachers, staff, students, and administrators throughout the district 2. Prioritize and manage IT HelpDesk trouble tickets to resolution 3. Consistently troubleshoot technology issues, including, but not limited to; PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc. 4. Perform hardware, software, and firmware updates and upgrades as required 5. In collaboration with the Director of Technology, coordinate and perform the installation of hardware and software in district classrooms, offices, and educational spaces 6. Effectively manage a schedule to be mobile, actively resolving HelpDesk issues throughout the district.

Job Requirements

• Qualifications: 1.Bachelor’s Degree preferred in computer science related field, or commensurate technology support experience, A+ certification a plus, and/or a minimum of 2-3 years of experience in a technical support role, preferably in an educational environment 2.Working knowledge of a wide array of hardware and network management tools and protocols, including general computer management, Active Directory, security, connectivity, and troubleshooting 3.Must have experience utilizing a trouble ticket system to manage IT issues 4.Must possess outstanding communication skills and the ability to work with all district staff members 5.Strong organizational skills and time management. 6.Must be self-motivated, responsible, and able to work independently 7.Must be able to lift and move computers, network hardware, and other equipment Evaluation: Performance will be evaluated by the Director of Educational Technology or Superintendent designee
• At least 3 year(s) of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required.

Contact Information

• Please do NOT contact this employer regarding job postings that have closed.

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