Technology Assistant

Easton-Redding-Region 9 School Districts; Easton (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Easton-Redding-Region 9 School Districts is seeking a Technology Assistant to provide essential technical support for students, faculty, and administration in a dynamic middle school setting. You will deploy, maintain, and troubleshoot hardware and software across multiple platforms and support events with sound systems and displays.

The role emphasizes collaboration with school leadership, adherence to district technology standards, and ongoing professional development in a fast-paced

Qualifications

• High school diploma required; bachelor’s degree or CS certs preferred.
• Strong proficiency with Google Workspace, Chromebooks, and Chrome extensions.
• Excellent communication and collaboration with students and staff.
• Reliable transportation and commitment to ongoing professional development.
• Familiarity with ViewSonic hardware.

Responsibilities

• Technical Support: Serve as the primary Help Desk contact for staff and students; diagnose and resolve hardware, software, and peripheral issues.
• Device Management: Install, configure, and upgrade software across macOS, ChromeOS, and iPadOS platforms using MDM tools.
• Damaged Device Management: Assist with invoicing and billing for damaged devices.
• Program Support: Support events by deploying sound systems, microphones, and presentation screens.
• Cyber Security: Assist with security cameras and related software for video retention and monitoring online activity.
• Hardware Maintenance: Unbox, deploy, and repair computers, Chromebooks, displays, projectors, TVs, and printers.
• Inventory & Documentation: Maintain hardware inventories and document procedures and tickets.
• Procurement Assistance: Research compatibility and provide upgrade recommendations.
• Vendor Liaison: Contact external vendors for support and repairs.

Skills

Communication

Team collaboration

Problem solving

Education

High School Diploma

Bachelor’s degree or CS certs preferred

Tools

Google Workspace

Chromebooks

Chrome extensions

ViewSonic

Job description

Salary & Benefits:

In accordance with the non-certified staff collective bargaining agreement.

Position Summary:

The Technology Assistant provides essential technical assistance to students, faculty, and administration. This role is responsible for the deployment, maintenance, and troubleshooting of a wide range of hardware and software within a dynamic middle school environment.

Key Responsibilities

• Technical Support: Serve as the primary "Help Desk" contact for staff and students; diagnose and resolve hardware, software, and peripheral issues.
• Device Management: Install, configure, and upgrade software across macOS, ChromeOS, and iPadOS platforms using MDM (Mobile Device Management) tools.
• Damaged Device Management: Assist with invoicing and billing for damaged devices.
• Program Support: Provide oversight and technology support for special events through deploying sound systems, microphones, and multiple presentation screens.
• Cyber Security: Support school administration and school security officers through use of security cameras and similar softwares for video retention and online activity.
• Hardware Maintenance: Unbox, deploy, and repair computers, Chromebooks, interactive displays, projectors, school TV monitors, telephone system, and printers.
• Inventory & Documentation: Maintain accurate hardware inventories and document technical procedures, support tickets, and system configurations.
• Procurement Assistance: Research hardware/software compatibility and provide data-driven recommendations for future upgrades.
• Vendor Liaison: Act as the point of contact for external vendors regarding technical support and hardware repairs.

Qualifications

• Education: High School Diploma required. Progress toward a Bachelor’s degree or Computer Science certifications is highly preferred.
• Technical Literacy: High proficiency with G Suite (Google Workspace), Chromebooks, and Chrome extensions.
• Communication: Exceptional interpersonal skills with the ability to collaborate effectively with students and school leadership.
• Logistics: Must have reliable transportation and a commitment to ongoing professional development.
• Familiarity with Viewsonic

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Capacity to stand or walk for extended periods.
• Ability to perform physical tasks such as climbing ladders and maneuvering underneath desks to manage cabling and hardware.

Easton, Redding, and Region 9 School Districts are Equal Opportunity Employers committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.