Technology Assistant

Easton, Redding, Region 9; Easton (CT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Easton, Redding, Region 9 School Districts is seeking a Technology Assistant to provide essential technical support to students, faculty and staff. You will deploy, maintain and troubleshoot a range of hardware and software in a dynamic middle school setting.

You will manage devices across macOS, ChromeOS and iPadOS using MDM tools, assist with damaged device invoicing, and support events with sound systems and displays while contributing to cyber security and inventory documentation.

Qualifications

• High School Diploma required; progress toward a Bachelor’s degree or Computer Science certifications is highly preferred.
• Proficiency with Google Workspace (G Suite), Chromebooks, and Chrome extensions.
• Excellent communication and collaboration with students and school leadership.
• Reliable transportation and willingness to ongoing professional development.

Responsabilités

• Serve as the primary Help Desk contact for staff and students; diagnose and resolve hardware, software, and peripheral issues.
• Install, configure, and upgrade software across macOS, ChromeOS, and iPadOS using MDM tools.
• Assist with invoicing and billing for damaged devices.
• Provide oversight and technology support for special events (sound systems, microphones, presentation screens).
• Support administration and security officers through use of cameras and video retention/monitoring software.
• Unbox, deploy, and repair computers, Chromebooks, interactive displays, projectors, printers, and related hardware.
• Maintain accurate hardware inventories and document procedures, tickets, and configurations.
• Research hardware/software compatibility and provide data-driven upgrade recommendations.

Connaissances

G Suite

Chromebooks

Chrome extensions

Communication

Logistics

ViewSonic

Formation

High School Diploma

Bachelor’s degree progress preferred

Computer Science certifications preferred

Outils

MDM tools

Description du poste

Salary & Benefits:

In accordance with the non-certified staff collective bargaining agreement.

Position Summary:

The Technology Assistant provides essential technical assistance to students, faculty, and administration. This role is responsible for the deployment, maintenance, and troubleshooting of a wide range of hardware and software within a dynamic middle school environment.

Key Responsibilities

• Technical Support: Serve as the primary "Help Desk" contact for staff and students; diagnose and resolve hardware, software, and peripheral issues.
• Device Management: Install, configure, and upgrade software across macOS, ChromeOS, and iPadOS platforms using MDM (Mobile Device Management) tools.
• Damaged Device Management: Assist with invoicing and billing for damaged devices.
• Program Support: Provide oversight and technology support for special events through deploying sound systems, microphones, and multiple presentation screens.
• Cyber Security: Support school administration and school security officers through use of security cameras and similar softwares for video retention and online activity.
• Hardware Maintenance: Unbox, deploy, and repair computers, Chromebooks, interactive displays, projectors, school TV monitors, telephone system, and printers.
• Inventory & Documentation: Maintain accurate hardware inventories and document technical procedures, support tickets, and system configurations.
• Procurement Assistance: Research hardware/software compatibility and provide data-driven recommendations for future upgrades.
• Vendor Liaison: Act as the point of contact for external vendors regarding technical support and hardware repairs.

Qualifications

• Education: High School Diploma required. Progress toward a Bachelor’s degree or Computer Science certifications is highly preferred.
• Technical Literacy: High proficiency with G Suite (Google Workspace), Chromebooks, and Chrome extensions.
• Communication: Exceptional interpersonal skills with the ability to collaborate effectively with students and school leadership.
• Logistics: Must have reliable transportation and a commitment to ongoing professional development.
• Familiarity with Viewsonic

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Capacity to stand or walk for extended periods.
• Ability to perform physical tasks such as climbing ladders and maneuvering underneath desks to manage cabling and hardware.

Easton, Redding, and Region 9 School Districts are Equal Opportunity Employers committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.