Technician, Service

Samuel Packaging Systems Group; Charlotte (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Company vehicle

Uniforms provided

PPE provided

Tools provided

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Samuel Packaging Systems Group is seeking a Field Service Technician to install, service, and repair SPSG equipment at customer locations across North America and internationally.

The role requires 5+ years of field service experience, with expertise in PLCs, electrical, pneumatics, hydraulics, and mechanical troubleshooting. Overnight travel can reach 75%, and a valid driver’s license is required.

Qualifications

• Associate degree in a related technical or engineering field preferred; equivalent education and experience may be considered.
• Successful completion of Level II advancement requirements or equivalent approved experience.

Responsibilities

• Install, service, troubleshoot, repair, and commission SPSG equipment at customer locations.
• Diagnose and resolve PLC, electrical, pneumatic, hydraulic, and automation system issues.
• Provide customer training and technical support related to SPSG equipment.
• Support equipment demonstrations, product trials, and new installations.
• Collaborate with Sales, Engineering, and other internal teams to support customer projects.
• Maintain accurate service reports, documentation, and expense records.

Skills

PLCs

Automation controls

Electrical systems

Pneumatics

Hydraulics

Mechanical troubleshooting

Schematic reading

Customer communication

Education

Associate degree in technical/engineering field

Job description

Why Join Samuel?

Join a world-class company with over 170 years of success and innovation. At Samuel, we offer competitive compensation, comprehensive benefits, ongoing training, and opportunities for career advancement. You'll work with industry-leading technology while building a rewarding long-term career with a company that invests in its people.

• Service Incentive Plan up to 7% of earnings
• Medical, Dental, Vision, Life Insurance, 401(k), and supplemental benefits
• Benefits start first day of the month after your hire date
• Technical training and career growth opportunities
• Company Vehicle provided (van or truck)
• Company Uniforms provided
• All PPE provided
• All necessary tools provided

Job Responsibilities

• Install, service, troubleshoot, repair, and commission SPSG equipment at customer locations.
• Diagnose and resolve mechanical, electrical, PLC, pneumatic, hydraulic, and automation system issues.
• Provide customer training and technical support related to SPSG equipment.
• Support equipment demonstrations, product trials, and new installations.
• Collaborate with Sales, Engineering, and other internal teams to support customer projects.
• Maintain accurate service reports, documentation, and expense records.
• Travel as required to customer and SPSG locations throughout North America and internationally.
• Maintain company vehicle, tools, and equipment in good working condition.
• Follow all company and customer safety policies and procedures.
• Participate in continuous improvement initiatives and perform other duties as assigned.

Skills / Experience / Education Requirements

• Associate degree in a related technical or engineering field preferred; equivalent education and experience may be considered.
• Successful completion of Level II advancement requirements or equivalent approved experience.
• Minimum 5 years of Field Service Technician experience.
• Minimum 2 years of experience servicing SPSG equipment or similar automated machinery.
• Strong knowledge of PLCs, automation controls, electrical systems, pneumatics, hydraulics, and mechanical troubleshooting.
• Ability to read and interpret electrical schematics, hydraulic/pneumatic diagrams, and technical drawings.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Commitment to safety, quality, and continuous professional development.

Working Conditions / Physical Requirements

• Overnight travel up to 75%, with additional travel as business needs require.
• Availability for short-notice travel, overtime, weekends, and holidays as needed.
• Work in manufacturing, warehouse, and customer production environments.
• Ability to work safely around automated equipment and in varying hot, cold, or noisy conditions.
• Ability to stand, walk, bend, climb, and lift up to 50 pounds, with or without reasonable accommodation.
• Valid driver's license and acceptable driving record required.

The hourly base salary range for this position is $38-$48/hour. If you are hired, your hourly base pay will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base pay range for the role.

SAMST