Service Technician Level 3

Samuel, Son & Co.; Richmond (VA); On-site; USD 55,000 - 82,000; Full time

Job summary

A leading manufacturing company is seeking a Field Service Technician to provide support for equipment sold by their services division. The ideal candidate will be responsible for field activities, manage schedules, and maintain equipment. An associate degree in a related engineering field with two years of experience is required. The role may require up to 50% travel and involves working in varied conditions.

Qualifications

• Minimum 2 years’ experience as a Field Service Technician.
• Experience with Strapping equipment and automated controls.
• Demonstrated ability to handle challenging situations.
• A minimum of 2 years’ experience on equipment marketed by Samuel PSG
• A minimum of 2 years’ experience as a Field Service Technician
• Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG
• Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics
• Demonstrated ability to handle stressful and challenging situations
• Demonstrated ability and willingness to make acceptable judgment calls and decisions
• Demonstrated ability to provide good verbal and written communication as required
• Demonstrated ability to be a self-motivated individual that can work well with others or with little to no direct supervision
• Demonstrated ability to be detail oriented and reliable in maintaining customer equipment

Responsibilities

• Work with Sales, Marketing, and Design teams on projects.
• Maintain good intercompany and customer relationships.
• Travel to customer locations to perform field service activities.
• Work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related tasks as assigned by supervision
• Participate/assist in training initiatives throughout the department
• Participate in Lean initiatives and other developmental projects
• Hold responsibilities and be accountable for assigned field projects
• Travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad
• Maintain and follow paperwork and reporting guidelines
• Manage travel schedule to minimize company costs
• Maintain good intercompany and customer relationships
• Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules
• Present professional attire and behavior in representing SPSG
• Other duties as assigned by Management

Skills

Proficient in Field Service activities

Troubleshooting blueprints and schematics

Verbal and written communication

Ability to work independently

Detail-oriented and reliable

Self-motivation

Education

Associate's Degree in Engineering or equivalent

Tools

Automated controls knowledge

Industrial testing equipment

Job description

Overview

Be among the first 25 applicants

Responsibilities

• Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG
• Responsible for continuous growth as a representative of Samuel PSG
• Active in the advancement of products/Service marketed by SPSG
• Work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related tasks as assigned by supervision
• Participate/assist in training initiatives throughout the department
• Participate in Lean initiatives and other developmental projects
• Hold responsibilities and be accountable for assigned field projects
• Travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad
• Maintain and follow paperwork and reporting guidelines
• Manage travel schedule to minimize company costs
• Maintain good intercompany and customer relationships
• Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules
• Present professional attire and behavior in representing SPSG
• Other duties as assigned by Management

Skills / Experience / Education

• Minimum Associate's Degree in related Engineering field and/or technical school equivalent. Other training and experience considered in certain situations
• Level II training and advancement requirements as set forth by management or experience approval certification by Manager
• Level 2 completion of the incentivized advancement program as applicable
• Favorable performance evaluation history
• A minimum of 2 years’ experience on equipment marketed by Samuel PSG
• A minimum of 2 years’ experience as a Field Service Technician
• Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG
• Continued willingness to learn and participate in departmental initiatives
• Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics
• Demonstrated ability to handle stressful and challenging situations
• Demonstrated ability and willingness to make acceptable judgment calls and decisions
• Demonstrated ability to provide good verbal and written communication as required
• Demonstrated ability to be a self-motivated individual that can work well with others or with little to no direct supervision
• Demonstrated ability to be detail oriented and reliable in maintaining customer equipment

Working Conditions / Physical Requirements

• May require working weekends, holidays, and overtime as needed
• Requires availability for travel on short notice
• Overnight travel up to 50%, but may exceed that in certain situations
• Must be able to work in varied conditions such as extreme temperatures, hot and cold environments
• Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Manufacturing