Field Service Technician

Samson-Controls,-Inc.; Baytown (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SAMSON Controls Inc. is seeking a Field Service Technician to provide on-site service for SAMSON valve systems across North America. You will disassemble, repair, diagnose and test equipment at customer sites and at SAMSON facilities.

The role requires travel up to 75%, strong mechanical and electrical capabilities, and the ability to communicate clearly with customers, support sales teams, and document activities.

Qualifications

• High School diploma or GED required; associates degree preferred in instrumentation or related field.
• Minimum 1 year experience as a field technician; E&I experience (3 years) preferred.
• Must have strong communication and organizational skills; ability to document activities clearly.

Responsibilities

• Disassemble, clean, inspect, measure, reassemble, and test valves at Samson facilities and client sites.
• Perform maintenance, calibration, installation, fault diagnosis, and repair of electrical, mechanical, and pneumatic instruments and systems.
• Plan, organize, and coordinate tasks; communicate with customers and team members.
• Document repairs, testing, assembly activities, causes of failure, parts used, and labor hours.

Skills

Communication

Organizational skills

Detail-oriented

Teamwork

Education

High School diploma or GED

Associates Degree in Instrumentation or Equivalent

Tools

MS Office

HART Communicator

Job description

The Field Service Technician provides technical support, maintenance, and troubleshooting services for SAMSON control valves and related equipment. This position supports sales teams, distributors, and end users through field-based service and technical assistance to ensure reliable product performance and customer satisfaction. The technician applies mechanical expertise and field experience to diagnose issues, perform repairs, and maintain customer equipment in accordance with company standards. Based out of our Headquarters office in Baytown, TX, you'll play a key role in upholding customer satisfaction and maintaining strong client relationships.

• Perform disassembly, cleaning, inspection, measuring, reassembly, and testing of valves at Samson facilities and client locations
• Perform and document maintenance, calibration, installation, fault diagnosis, and repair of electrical, mechanical, and pneumatic instruments and systems
• Plan, organize, and prioritize assigned responsibilities and coordinate work with employees and contractors
• Customer communication - technical assistance, troubleshooting, and determining disposition of repairs
• Documentation of repair / testing / assembly activities - cause of failure, actions taken, parts used, labor hours, etc.
• This position requires up to 75% travel in North America and international. Travel may be overnight travel and stay to various customer locations
• Subject to callouts to respond to operational issues and emergencies after working hours, at night, and on weekends and holidays
• Perform site walkdowns to collect Samson asset’s data
• Create reports using Samson positioner diagnostics and interpret maintenance recommendations

Qualifications:

• Ability to communicate effectively verbally and in writing; have strong organizational skills and eye for detail
• Legal authorization to work in the United States
• Ability to pass a post-offer, pre-employment drug/alcohol test and applicable background checks
• Proficiency with computers including MS Office applications such as Excel and Outlook as well as other computer-based work training, time reporting, expense reporting, and on-line work applications and documentation
• Knowledge of HART Communicator or other diagnostic analyzer manufacturer (preferred)
• Must be able to adjust or move objects up to 50 pounds in all directions and team lift up to 150 pounds
• Must be able to work at elevated heights and/or confined spaces

Education & Experience:

• High School diploma or GED
• Associates Degree in Instrumentation or Equivalent
• Minimum 1 year experience as a field technician
• E & I: minimum 3 years (Preferred)

Licenses & Certifications:

• Valid driver's license with demonstrated safe driving record.
• TWIC card (Transportation Worker Identification Credential) preferred or ability to obtain.

SAMSON Controls Inc. is part of the SAMSON Group which is comprised of SAMSON AG, global SAMSON sales subsidiaries, and sixteen manufacturing companies that provide flow control solutions to leading processing companies worldwide. SAMSON Group custom manufactures, sells, and distributes high quality, modular linear globe, rotary plug, ball, and butterfly control valves, in standard and exotic metals, sizes ranging from micro-flow to 100 inch and larger for water, process fluids, slurries, vapor, steam, industrial gas, and cryogenic gas applications in oil & gas, petrochemical, nuclear & traditional power, industrial chemical, household & personal chemical, food & beverage, pharmaceutical, solar thermal, mining & metals and HVAC industries.

SAMSON Controls, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other protected status. SAMSON provides employees with a work environment free from discrimination and harassment and bases all employment decisions solely on the needs of the business, job requirements, and individual candidate qualifications.