Field Service Technician

SAMSON USA; Baytown (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

SAMSON USA in Baytown, TX is seeking a Field Service Technician to support SAMSON control valves and related equipment. You will perform maintenance, repair, and troubleshooting in the field, interfacing with sales teams, distributors, and end users to ensure reliable performance.

This role requires up to 75% travel across North America and internationally; valid US work authorization; ability to lift 50 lbs; and proficiency with MS Office and diagnostic tools.

Qualifications

• Must communicate clearly in writing and verbally.
• Strong organizational skills with attention to detail.
• Legal authorization to work in the United States.
• Ability to pass pre-employment drug test and background checks.
• Proficiency with MS Office (Excel, Outlook).
• Knowledge of HART Communicator preferred.

Responsibilities

• Perform disassembly, cleaning, inspection, and testing of valves and equipment at client locations.
• Maintain electrical, mechanical, and pneumatic instruments; perform calibration and repairs.
• Plan and coordinate work with teams and contractors.
• Provide technical assistance to customers and troubleshoot field issues.
• Document repair activities, including cause, actions, parts, and hours.
• Travel up to 75% across North America and internationally.
• Respond to operational issues during off-hours as needed.
• Utilize Samson digital tools for asset management and diagnostics.
• Create reports from diagnostics and maintenance recommendations.

Skills

Effective communication

Strong organizational skills

Attention to detail

Education

High School diploma or GED

Associate degree in Instrumentation or equivalent

Tools

MS Office (Excel, Outlook)

HART Communicator

Positioner diagnostics tools

Job description

Summary

The Field Service Technician provides technical support, maintenance, and troubleshooting services for SAMSON control valves and related equipment. This position supports sales teams, distributors, and end users through field-based service and technical assistance to ensure reliable product performance and customer satisfaction. The technician applies mechanical expertise and field experience to diagnose issues, perform repairs, and maintain customer equipment in accordance with company standards. Based out of our Headquarters office in Baytown, TX, you’ll play a key role in upholding customer satisfaction and maintaining strong client relationships.

Essential Duties & Responsibilities

• Perform disassembly, cleaning, inspection, measuring, reassembly, and testing of valves at Samson facilities and client locations
• Perform and document maintenance, calibration, installation, fault diagnosis, and repair of electrical, mechanical, and pneumatic instruments and systems
• Plan, organize, and prioritize assigned responsibilities and coordinate work with employees and contractors
• Customer communication - technical assistance, troubleshooting, and determining disposition of repairs
• Documentation of repair / testing / assembly activities – cause of failure, actions taken, parts used, labor hours, etc.
• This position requires up to 75% travel in North America and international. Travel may be overnight travel and stays to various customer locations
• Subject to callouts to respond to operational issues and emergencies after working hours, at night, and on weekends and holidays
• Utilize Samson’s Digital Tools – Asset Entry, Sam Valve Management, Trovis View
• Perform site walkdowns to collect Samson asset’s data
• Create reports using Samson positioner diagnostics and interpret maintenance recommendations

Qualifications

• Ability to communicate effectively verbally and in writing; have strong organizational skills and eye for detail
• Legal authorization to work in the United States
• Ability to pass a post-offer, pre-employment drug/alcohol test and applicable background checks
• Proficiency with computers including MS Office applications such as Excel and Outlook as well as other computer-based work training, time reporting, expense reporting, and online work applications and documentation
• Knowledge of HART Communicator or other diagnostic analyzer manufacturer (preferred)
• Must be able to adjust or move objects up to 50 pounds in all directions and team lift up to 150 pounds
• Must be able to work at elevated heights and/or confined spaces

Education & Experience

• High School diploma or GED
• Associates Degree in Instrumentation or Equivalent
• Minimum 1 year experience as a field technician
• E & I: minimum 3 years (Preferred)

Licenses & Certifications

• Valid driver's license with demonstrated safe driving record.
• TWIC card (Transportation Worker Identification Credential) preferred or ability to obtain.

SAMSON Controls Inc. is part of the SAMSON Group which is comprised of SAMSON AG, global SAMSON sales subsidiaries, and sixteen manufacturing companies that provide flow control solutions to leading processing companies worldwide. SAMSON Group custom manufactures, sells, and distributes high quality, modular linear globe, rotary plug, ball, and butterfly control valves, in standard and exotic metals, sizes ranging from micro-flow to 100 inch and larger for water, process fluids, slurries, vapor, steam, industrial gas, and cryogenic gas applications in oil & gas, petrochemical, nuclear & traditional power, industrial chemical, household & personal chemical, food & beverage, pharmaceutical, solar thermal, mining & metals and HVAC industries.

SAMSON Controls, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other protected status. SAMSON provides employees with a work environment free from discrimination and harassment and bases all employment decisions solely on the needs of the business, job requirements, and individual candidate qualifications.