Technician - Generator Field

Macallister-Machinery-Company,-Inc.; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

MacAllister Machinery Company, Inc. seeks a field service technician to install, service and repair generators, UPS, switchgear and related systems in Indianapolis.

You will diagnose problems, perform first-time installations, coordinate with other systems, and complete service documentation. The role requires a high school diploma with vocational training, 3–5 years in generator/equipment service, and a valid Class C CDL with forklift capability.

Qualifications

• Knowledge acquired through high school with vocational training in engine/electrical generator service.
• 3-5 years mechanical experience with generators/engines; hydraulics/electrical knowledge preferred.
• Excellent decision-making, problem solving, and diagnostic skills.
• Strong customer communication and ability to meet timelines; able to work overtime/weekends.

Responsibilities

• Installs, services and repairs generators, UPS, switchgear, and related system products.
• Diagnoses and troubleshoots electrical and mechanical problems to ensure safe, efficient operation.
• Complete service paperwork, timesheets, parts charged and serial numbers.
• Maintain company vehicle and tools, meet DOT requirements, and operate CDL field vehicle.
• Provide excellent customer service and coordinate start-ups with other systems.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Project management

Problem solving

Time management

Team coordination

Education

High school diploma with vocational training

Tools

CDL license

Forklift operation

Job description

Location: Indianapolis, IN, United States

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation commissioning, coordinating start-ups with other systems (i.e. switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Position Duties:

• Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first time (start-up) installations; coordinating with other systems being installed such as multiple generator sets and paralleling switchgear to ensure all related equipment work together properly as a system.
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs.
• Maintains company issued vehicle, equipment and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required
• Performs related duties as required.

Position Requirements:

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
• 3-5 mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making skills and good creative thinking and goal setting skills.
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
• An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
• Strong influence and negotiation skills with good coaching and counseling skills.
• Strong project management skills with a good ability to manage change and conflict.
• Strong listening and verbal communication skills.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
• The ability to work overtime and weekends.
• A valid Class C CDL driver’s license or higher is required.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendliness, courteous treatment of peers, subordinates and customers.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.