Technician - Generator Field

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading equipment service provider is seeking a motivated Field Generator Technician in Fort Wayne, IN. This role involves installing, servicing, and repairing generators and related systems. The ideal candidate will have extensive mechanical experience, strong diagnostic skills, and excel in customer communication. Qualifications include a high school education with technical training preferred and a clean driving record. The position offers an opportunity to make a significant impact on customer success and requires a CDL license for operating service vehicles.

Qualifications

• 3-5 years of mechanical experience with generators and engines, preferably with Caterpillar.
• Excellent decision-making skills and problem-solving abilities.
• Strong knowledge of safety rules and regulations.

Responsibilities

• Installs, services, and repairs generators and related systems.
• Diagnoses and troubleshoots customer electrical and mechanical problems.
• Maintains excellent customer communication and satisfaction.

Skills

Mechanical experience with generators and engines

Problem solving skills

Diagnostic and troubleshooting skills

Strong communication skills

Ability to operate a PC

Project management skills

Education

High school education or equivalent

Technical background or additional training

Job description

Overview

Join Our Team at MacAllister Machinery! At MacAllister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Field Generator Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Position Summary

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first-time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Responsibilities

• Installs, services and repairs generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first-time (start-up) installations; coordinating with other systems being installed such as multiple generator sets and paralleling switchgear to ensure all related equipment works together properly as a system; diagnose issues and perform repairs as needed.
• Diagnoses and troubleshoots customer electrical and mechanical problems to ensure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Maintains excellent customer communication and satisfaction by understanding the customer's needs and time constraints, completing scheduled repairs and service safely and within identified timeframes while delivering quality workmanship.
• Maintains company issued vehicle, equipment, and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and be able to operate a forklift. A clean driving record and a valid driver's license are required.
• Performs related duties as required.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
• 3-5 years of mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making, problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines; basic understanding of warranty administration.
• Strong knowledge of the product and market with respect for Caterpillar influence.
• Ability to operate a PC, especially a laptop, with strong understanding of industry-specific programs.
• Good communication, negotiation, coaching and counseling skills.
• Strong project management skills with the ability to manage change and conflict.
• Strong listening and verbal communication skills; good customer service and ability to meet/exceed customer expectations.
• Working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, and tooling procedures and capabilities.
• Self-motivated with the ability to work with little or no supervision and to achieve required goals and objectives.
• Ability to work overtime and weekends.
• Professional conduct with internal and external customers, including appearance and courteous treatment of peers, subordinates, and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.