Technician - Generator - Level I

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

MacAllister Machinery Co., Inc. in Indianapolis is looking for a skilled mechanic primarily responsible for evaluating and performing service and repair jobs on engines and generators. Candidates should have strong mechanical aptitude and significant experience with generators and engines.

The ideal applicant will possess excellent customer service skills, a detail-oriented approach, and strong communication skills to effectively handle customer needs.

Qualifications

• 3 years or more of mechanical experience with engines/generators.
• 5 years or more experience preferred with Caterpillar equipment.

Responsibilities

• Troubleshoot, repair, and service generators and engines.
• Ensure documentation accuracy and efficiency.
• Maintain customer satisfaction by meeting needs and deadlines.
• Complete repairs safely and efficiently.

Skills

Strong mechanical aptitude

Strong communication skills

Multitasking abilities

Excellent customer service skills

Strong computer skills

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Objective

This position is primarily responsible for evaluating and performing service and/or repair jobs on engines and generators.

Responsibilities

• Troubleshoot, repair, and service equipment generators (diesel and/or gas engines, transfer switches, switch gear, etc.), air compressors, and HVAC units using proper tools and procedures.
• Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts.
• Maintain customer satisfaction by ensuring customer needs and deadlines are met.
• Complete all scheduled repairs in a safe and efficient manner.
• Follow contamination control and HAZMAT rules and regulations.
• Adhere to all safety rules and maintain quality housekeeping in the work area.

Supervisory Responsibilities

• No formal responsibility for supervising others.

Qualifications

Required

• High School diploma or GED or equivalent work experience.
• 3 years or more of mechanical experience with engines/generators.

Preferred

• 5 years or more experience with engines/generators, preferably Caterpillar equipment.
• Experience with transfer switches, switch gear, and uninterrupted power source (UPS) equipment.

Knowledge, Skills, and Abilities

• Strong mechanical aptitude and working knowledge of power train, diesel engines, and electrical systems.
• Strong communication skills, including verbal, written, and listening skills.
• Strong multitasking abilities, detail-oriented and self-motivated.
• Excellent customer service skills.
• Professional demeanor with both internal and external contacts, including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization.
• Strong computer skills and experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint); ability to learn CAT/MacAllister/Michigan Cat systems.
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline-driven environment.
• Ability to work overtime and weekends as needed.

Physical Requirements

• Occasional confined sitting (at computer, in car, etc.).
• Occasional non-confined sitting (able to move about at will).
• Frequent standing or walking.
• Frequent rapid use of arms, hands, or fingers in handling or manipulating objects, or operating equipment, tools, and/or instruments requiring fine eye-hand coordination.
• Frequent repeated bending, crouching, stretching, up and down stairs, or crawling.
• Frequent unaided lifting of objects up to 20 pounds; occasional unaided lifting of objects up to 75 pounds.
• Frequent working at heights (such as scaffolding, rooftops, or ladders).
• Frequent communication with other individuals. Must be able to exchange accurate information when speaking with customers, coworkers, and/or vendors.
• Frequent use of near and far vision acuity. Must be able to identify objects within two feet or less and at a distance of 20 feet.