Technician - Generator - Level IV

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading machinery service company in Indianapolis seeks a skilled technician for servicing generators and related electrical equipment. You will troubleshoot and repair mechanical issues while ensuring customer satisfaction. Candidates must possess a high school diploma, 12+ years of customer service experience, and technical expertise in diesel technology. Ideal candidates will have strong communication skills and a focus on teamwork. This position offers opportunities for further training and mentorship within the company.

Qualifications

• High School or GED required.
• 12+ years of customer service experience.
• Advanced knowledge of complex engines and generators.

Responsibilities

• Troubleshoot, repair, and service equipment using proper tools.
• Complete service reports and work orders accurately.
• Maintain customer satisfaction and meet deadlines.

Skills

Communication (written and verbal)

Customer service

Teamwork and collaboration

Flexibility and adaptability

Technical skills proficiency

Education

High School or GED

Certification in Diesel Technology

Bachelor’s degree in mechanical engineering or related field

Tools

Microsoft Office Suite

Job description

Position Summary

This position is responsible for performing service and repair work on generators, switchgear, and related electrical equipment. Key responsibilities include diagnosing and troubleshooting mechanical and electrical issues to ensure reliable operation. The position also requires completing detailed service reports to document work performed, findings, and recommendations for ongoing maintenance or repairs.

Description

Position Summary

This position is responsible for performing service and repair work on generators, switchgear, and related electrical equipment. Key responsibilities include diagnosing and troubleshooting mechanical and electrical issues to ensure reliable operation. The position also requires completing detailed service reports to document work performed, findings, and recommendations for ongoing maintenance or repairs.

Position Duties/Responsibilities

• Troubleshoot, repair, and service equipment (generators, diesel and/or gas engines, transfer switches, switch gear, and etc.) using proper tools and procedures
• Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts
• Maintain customer satisfaction by ensuring customer needs and deadlines are met
• Complete all scheduled repairs in a safe and efficient manner
• Follow contamination control and HAZMAT rules and regulations
• Adheres to all safety rules and maintains quality housekeeping in work area
• Mentors junior members of the team.

Supervisory Responsibilities

• No formal responsibility for supervising others.

Position Requirements

• High School or GED
• Certification in Diesel Technology
• Advanced knowledge of complex engines/generator/etc
• 12+ years of customer service experience
• 12+ years of experience in an engine shop environment
• 3+ years of supervisory experience
• Proficiency with relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages)

Preferred

• Bachelor’s degree in mechanical engineering or related field
• 5+ years of supervisory experience
• 15+ years of customer service experience
• 15+ years of in an engine shop environment

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Soft Skills

• Communication (written and verbal)
• Interpersonal skills
• Teamwork and collaboration
• Active listening
• Customer service
• Conflict management
• Flexibility and adaptability
• Time management
• Stress management

Technical Skills

• Proficiency in relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages)
• Organizational skills

Industry-Specific Knowledge

• Product knowledge
• Industry standards and best practices

Other Requirements Of Position

• Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
• If an error is made while in this position, it will require moderate effort to identify the error and can create a moderate impact on the company financially

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.