Technician - Generator Field

MacAllister Machinery Co., Inc.; Niles (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

MacAllister Machinery Co Inc. is seeking a Field Service Technician to perform mechanical and electrical service on engines, generators, UPS, switchgear and automatic transfer switches in the Power System’s Service Department.

Responsibilities include first-time installations, start-ups, on-site servicing, diagnostics and repairs. Candidate must have a high school diploma with technical training, 3–5 years of generator/engine experience (prefer Caterpillar), a valid Class C CDL, ability to

Qualifications

• High school diploma or equivalent with technical training in engine or electrical generator service.
• 3–5 years of mechanical experience with generators and engines, preferably Caterpillar.
• Excellent decision-making, problem solving and troubleshooting abilities.
• Strong customer service and communication skills; ability to meet customer needs and deadlines.
• Must have a valid Class C CDL and be able to operate a forklift; clean driving record.

Responsibilities

• Installs, services and repairs generators, UPS, switchgear, and automatic transfer switches for the Power System’s Service Department; coordinates with other systems and performs start-ups.
• Diagnoses and troubleshoots electrical and mechanical problems to ensure safe, efficient operation of the entire system.
• Completes service and repair paperwork, records time, parts, serial numbers and equipment details.
• Maintains customer satisfaction by understanding needs and completing scheduled repairs safely and on time.
• Maintains company vehicle and tools; adheres to DOT regulations and safety rules.

Skills

Mechanical experience

Troubleshooting

Customer communication

Problem solving

Decision making

Project management

Safety awareness

Self-motivation

Overtime availability

Education

High school diploma or equivalent with technical training

Tools

Industry software knowledge

Job description

Position Summary

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Description

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Responsibilities

• Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first-time (start-up) installations; coordinating with other systems being installed such as multiple generators sets and paralleling switchgear to ensure all related equipment works together properly as a system. Diagnosis
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs.
• Maintains company issued vehicle, equipment, and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required.
• Performs related duties as required.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
• 3-5 mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making skills and good creative thinking and goal setting skills.
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
• An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
• Strong influence and negotiation skills with good coaching and counseling skills.
• Strong project management skills with a good ability to manage change and conflict.
• Strong listening and verbal communication skills.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
• The ability to work overtime and weekends.
• A valid Class C CDL driver’s license or higher is required.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).