Technician, Desktop Support NE (226 Days)

Dallas Independent School District; Inwood (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Dallas Independent School District seeks an IT Support Technician to ensure smooth operation of technology across schools and district offices. You will troubleshoot hardware and software issues, support campus users, and assist with events and instructional applications.

Ideal candidates have a high school diploma (or equivalent) and IT support experience, with knowledge of Windows, Office 365, and networking basics. A+ certification is preferred; strong communication skills are essential.

Qualifications

• Accredited High School Diploma or equivalent and one-year experience in IT support services.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Troubleshooting OS and software issues.
• Troubleshooting hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.

Responsibilities

• Provide campus-based technology support to students, staff, and faculty.
• Escalate system disruptions to the appropriate technology tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campuses and district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policies as directed by supervisor.
• Perform other functions assigned by the department and supervisor.
• Follow all DISD rules, regulations, and policies.

Skills

Troubleshooting

Verbal communication

Written communication

Networking basics

Education

High School diploma or equivalent

A+ Certification (preferred)

Tools

Microsoft Windows

Microsoft Office Suite

Office 365

Mac OS

iOS

Chrome OS

Google Applications for Education

Audio-visual equipment

TCP/IP networking

Job description

Job Description

Description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

• Support campus-based technology users.
• Escalate system disruptions of campus technology services to appropriate technology tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions that may be assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.