Desktop Support Technician, NW (226 Days) Updated

Dallas Independent School District; Dallas (TX); On-site; USD 41,000 - 50,000; Full time

Job summary

Dallas Independent School District seeks a Desktop Support Technician to keep classroom and office technology running smoothly. You will troubleshoot hardware and software, support campus users, and assist with instructional software and AV equipment.

Required is an Accredited High School Diploma or equivalent and one year of IT support experience; A+ certification preferred. The role is full-time, based in Dallas, with a focus on customer service and reliable problem resolution.

Qualifications

• Accredited High School Diploma or equivalent.
• One year of experience in information technology support services.
• Knowledge of Microsoft operating systems, Office Suite and Office 365.
• Knowledge of Mac OS, iOS, Chrome OS and Google Applications for Education.
• Strong verbal and written communication skills.
• A+ Certification preferred.
• ITIL V3 Certification preferred.
• Excellent customer service skills.

Responsibilities

• Support campus-based technology users.
• Troubleshoot, diagnose, and repair hardware and software.
• Escalate system disruptions to the appropriate tier II department.
• Train principals, teachers, and staff as required.
• Support special events at campus and district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Attend training and meetings as required.

Skills

Customer service

Communication

Troubleshooting

Networking basics

Education

High School Diploma

Tools

Microsoft Office

Office 365

Mac OS

iOS

Chrome OS

Google Workspace

Job description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

• Support campus-based technology users.
• Escalate system disruptions of campus technology services to appropriate technology tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions that may be assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.
• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.
• ITIL V3 Certification preferred.
• Excellent customer service skills.

Work Locations

Edtech-Enterprise Support Services

Job

Desktop Support Technician

Schedule

Full-time

Minimum Salary

45,200.00

Median Salary

55126.00

Job Posting

Aug 21, 2026