School Desktop Support Technician & AV/Training Support

Dallas Independent School District; Inwood (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

Dallas Independent School District is seeking a Desktop Support Technician, NW (226 Days) to keep school and admin technology running. You will troubleshoot hardware and software, support campus users, and assist with AV equipment and instructional apps.

Work includes escalation to tier II, training principals, teachers, and staff, and supporting district events. The role requires strong communication, basic networking, and familiarity with Windows, Mac, iOS, and Chrome OS.

Qualifications

• High School Diploma or equivalent and 1 year IT support experience.
• A+ Certification preferred.
• Knowledge of Windows OS, Office 365, Mac OS, iOS, Chrome OS.
• Strong verbal and written communication skills.
• Knowledge of TCP/IP and basic networking.
• Knowledge of audio visual devices.

Responsibilities

• Support campus-based technology users.
• Escalate system disruptions to tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, AV equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions as assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Skills

Communication skills

OS Troubleshooting

Hardware troubleshooting

Networking basics

AV basics

Education

High School Diploma or equivalent

A+ Certification

Job description

Dallas Independent School District is seeking a Desktop Support Technician, NW (226 Days) to keep school and admin technology running. You will troubleshoot hardware and software, support campus users, and assist with AV equipment and instructional apps.

Work includes escalation to tier II, training principals, teachers, and staff, and supporting district events. The role requires strong communication, basic networking, and familiarity with Windows, Mac, iOS, and Chrome OS.