Technician II, Desktop Support SW (226 Days)

Dallas Independent School District; Dallas, Northern (TX, KY); On-site; USD 52,000 - 68,000; Full time

Job summary

Dallas Independent School District seeks a Technician II, Desktop Support SW to provide frontline technical assistance to staff and students across campuses. You will diagnose hardware and software issues, manage user access, and assist with district software and VPN clients.

You will document incidents, develop knowledge base articles, and collaborate with IT teams to meet SLAs. Strong troubleshooting skills and familiarity with SCCM and Active Directory are required.

Qualifications

• Accredited High School Diploma or equivalent with CompTIA Certification and two years IT support experience.
• Experienced with Android, iOS, MacOS, Chrome OS and Google Workspace.
• Proficient in analyzing and resolving hardware and software failures.
• SCCM knowledge is a plus; AD knowledge beneficial.
• Knowledgeable in wired and wireless network technologies.
• Experience with user and device management in Microsoft Active Directory.

Responsibilities

• Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
• Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
• Resolve user access issues (SSO, MFA, VPN, Remote Access) and support district software and VPN clients.
• Document interactions, incidents, and service requests in the IT Service Management System.
• Create technical documentation and contribute to the knowledge base.
• Perform other duties to ensure customer satisfaction and SLA compliance.

Skills

Android

Apple iOS

MacOS

Chrome OS

Google Suite

Education

High School Diploma or equivalent

CompTIA Certification

Tools

Microsoft SCCM

Active Directory

Job description

Job Description - Technician II, Desktop Support SW (226 Days) (RTP20260818-017)

Job Description

Description

• Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
• Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
• Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
• Document interactions, incidents, service requests using the Districts IT Service Management System.
• Create technical documentation and contribute to knowledge base.
• Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years’ experience in Information Technology support services.
• Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
• Proficient in analyzing and resolving technology hardware and software failures.
• Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
• Knowledgeable in wired and wireless network technologies.
• Experienced with user and device management in Microsoft Active Directory.