Desktop Support Technician, NW (226 Days) Updated

Dallas Independent School District; Inwood (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

Dallas Independent School District is seeking a Desktop Support Technician, NW (226 Days) to keep school and admin technology running. You will troubleshoot hardware and software, support campus users, and assist with AV equipment and instructional apps.

Work includes escalation to tier II, training principals, teachers, and staff, and supporting district events. The role requires strong communication, basic networking, and familiarity with Windows, Mac, iOS, and Chrome OS.

Qualifications

• High School Diploma or equivalent and 1 year IT support experience.
• A+ Certification preferred.
• Knowledge of Windows OS, Office 365, Mac OS, iOS, Chrome OS.
• Strong verbal and written communication skills.
• Knowledge of TCP/IP and basic networking.
• Knowledge of audio visual devices.

Responsibilities

• Support campus-based technology users.
• Escalate system disruptions to tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, AV equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions as assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Skills

Communication skills

OS Troubleshooting

Hardware troubleshooting

Networking basics

AV basics

Education

High School Diploma or equivalent

A+ Certification

Job description

Job Description - Desktop Support Technician, NW (226 Days) Updated (RTP20260818-020)

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

• Support campus-based technology users.
• Escalate system disruptions of campus technology services to appropriate technology tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions that may be assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.