Desktop Support Technician (226 Days)

Dallas Independent School District; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Dallas Independent School District seeks an IT Support Technician to ensure smooth operation of technology in schools and district offices. Troubleshoot hardware and software, diagnose issues, and repair products to support students and staff.

You will assist campus-based technology users, escalate incidents to Tier II, train principals, teachers and staff, and support events with A/V equipment, software applications, and peripherals. A+ cert and IT support experience preferred.

Qualifications

• Accredited High School Diploma or equivalent and one year of IT support experience.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS and Google Applications for Education.

Responsibilities

• Support campus-based technology users.
• Escalate system disruptions to the appropriate Technology Tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions as assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Skills

Troubleshooting

IT support

Verbal & written communication

Training

Customer service

Education

High School Diploma or equivalent

A+ Certification preferred

Tools

Microsoft Windows

Office 365

Mac OS

Chrome OS

Job description

Job Description

Description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

• Support campus-based technology users.
• Escalate system disruptions of campus technology services to appropriate technology tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions that may be assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.