Technician, Desktop Support NE (226 Days)

Dallas Independent School District; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Dallas Independent School District is seeking an IT support professional to ensure the smooth operation of technology across campuses and administration offices.

You will troubleshoot hardware and software, support classroom and district staff, and assist during special events. Training and escalation duties are part of the role, with a focus on reliable, user-friendly technology in a dynamic school environment.

Qualifications

• Accredited High School Diploma or equivalent and one year of IT support experience.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS and Google Applications for Education.
• Knowledge in troubleshooting operating system and software issues.
• Knowledge in troubleshooting hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.

Responsibilities

• Ensure smooth operation of technology for schools and administration offices.
• Troubleshoot, diagnose, and repair hardware and software to support customer needs.
• Support campus-based technology users and escalate disruptions as needed.
• Train principals, teachers, and staff as required.
• Support special events at campus and district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications and vendor projects.

Skills

TCP/IP knowledge

Verbal and written communication

Windows OS knowledge

Mobile device support

Education

High School Diploma or equivalent

Tools

Office 365

Mac OS

Chrome OS

Google Applications for Education

Job description

Job Description

Description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

• Support campus-based technology users.
• Escalate system disruptions of campus technology services to appropriate technology tier II department.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, digital A/V equipment and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions that may be assigned by Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.