Technical Writer & Training Content Specialist

Hansen Technologies Limited; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Hansen Technologies Limited in South Carolina is seeking a documentation specialist to create clear, user-focused content for our utility billing platform. You will collaborate with developers, SMEs, and internal teams to produce release notes, change logs, blog posts, and other customer-facing materials.

The role emphasizes translating complex technical information into accessible end-user documentation, applying branding standards to Word, PowerPoint, Visio, and other formats, and maintaining

Qualifications

• Degree in Communications, CS, IT, English, or related field.
• Fluent English with strong written and verbal skills.
• Ability to translate complex technical content into end-user docs.
• Experience with XML, CSS, Markdown, Confluence, MadCap Flare or similar tooling.

Responsibilities

• Develop eLearning and training content for users of our utility billing platform.
• Administrate LMS: produce release notes, change logs, blog posts, and other customer-facing content.
• Brand enforcement: apply templates and format documents to ensure branding standards are upheld.

Skills

Strong communication

Tech-to-user translation

Ambiguity management

Authoring tools

Education

Relevant degree

Tools

XML

CSS

Markdown

Confluence

MadCap Flare

Job description

Hansen Technologies Limited in South Carolina is seeking a documentation specialist to create clear, user-focused content for our utility billing platform. You will collaborate with developers, SMEs, and internal teams to produce release notes, change logs, blog posts, and other customer-facing materials.

The role emphasizes translating complex technical information into accessible end-user documentation, applying branding standards to Word, PowerPoint, Visio, and other formats, and maintaining