Technical Writer

TechDigital Group; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Boston is seeking a Technical Writer to develop and maintain documentation for various end users and service engineers. The ideal candidate will have a bachelor's degree in engineering, 5 to 9 years of experience in technical writing, and proficiency in leading authoring tools. Strong collaboration and communication skills are essential as the role requires working with diverse teams and stakeholders. This opportunity is based in the United States and involves flexibility for teamwork across time zones.

Qualifications

• 5 to 9 years of technical writing experience.
• Extensive knowledge of Document Development Life Cycle (DDLC).
• Proficiency in content authoring and publishing tools.

Responsibilities

• Develop and update technical documentation for end users.
• Conduct SME interviews to gather data for documentation.
• Create and edit operational procedures for software applications.

Skills

Excellent English language communication and writing skills

Collaboration with stakeholders

Ability to track tasks and updates

Education

Bachelor's degree in engineering

Tools

MS Word

DITA-XML

Adobe FrameMaker

Job description

Requirements

• Excellent English language communication and writing skills.
• Bachelor's degree in engineering with 5 to 9 years of technical writing experience.
• Extensive knowledge of Document Development Life Cycle (DDLC), structured authoring, content reuse, and single-sourcing.
• Proficiency in content authoring, publishing, and governance tools such as MS Word, DITA-XML, OxygenXML Editor, Adobe FrameMaker, CCMS (Ixiasoft), Fluid Topics (Content Delivery Platform), SnagIt, Acrobat Pro, and ServiceNow helpdesk.
• Flexibility to adjust work times to collaborate with remote and local teams.
• Ability to collaborate with stakeholders across various geographies, conduct online meetings in different time zones, and work comfortably with team members from diverse cultures.
• Capability to track tasks, actions, and provide regular updates.
• Competence in creating and maintaining tasks and documentation trackers.

Key Responsibilities

• Develop and update technical documentation for end users and service engineers, including User\'s Manuals, Upgrade Procedures, Service Procedures, Site Prep, and Safety Manuals.
• Conduct SME interviews with various users and technical/engineering/product staff to gather data for complex documentation for hardware applications.
• Interface with functional organizations to develop content for procedures.
• Create, develop, and edit operational, instructional, or maintenance procedures for software applications.
• Adhere to documentation best practices, formats, and templates, ensuring output conforms to company documentation and quality assurance standards.
• Support testing and validation of new procedures and methods.
• Engage stakeholders from various departments to assess and update documentation needs.
• Monitor content quality, implement editorial suggestions, and make technical changes independently.