Technical Writer: Training Content & Process Guides (Hybrid/Remote)

VRS Virginia Retirement System; Virginia (MN); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Virginia Retirement System is seeking a technical writer to draft business processes, procedures and training content, and to maintain benefit manuals. You will develop tables, charts, and visual aids in job aids to simplify complex benefit information, using SharePoint to manage PDFs and workflows across project tools.

The role involves collaborating with SMEs, curriculum designers and trainers to create training materials and to update content in response to legislative or system changes,

Qualifications

• High school diploma or equivalent with 6 months of technical writing/communications experience.
• Bachelor’s degree in English, Communications or a related field preferred.

Responsibilities

• Collaborate with SMEs, curriculum developers, e-learning designers and trainers to create training job aids and system guides.
• Update training materials and documentation based on legislative or system changes.
• Work with leadership to ensure content is current, accurate and consistent.
• Collaborate with system developers to document and test agency processes for stakeholders.

Skills

Technical writing

Audience analysis

Attention to detail

Agile

Education

High School Diploma

Bachelor’s degree in English/Communications

Tools

Microsoft Word

SharePoint

Excel

Planner

Publisher

PowerPoint

Adobe Acrobat

Photoshop

SnagIt

Version control systems

Job description

Virginia Retirement System is seeking a technical writer to draft business processes, procedures and training content, and to maintain benefit manuals. You will develop tables, charts, and visual aids in job aids to simplify complex benefit information, using SharePoint to manage PDFs and workflows across project tools.

The role involves collaborating with SMEs, curriculum designers and trainers to create training materials and to update content in response to legislative or system changes,