Technical Writer (Hybrid Work Schedule)

Commonwealth of VA Careers; Richmond (VA); Hybrid; USD 39,000 - 41,000; Full time

Job summary

The Virginia Retirement System seeks a Technical Writer to draft business processes, procedures and training content, including benefit manuals. The role supports updates and visual job aids, using SharePoint to manage PDFs and project artifacts in a fast-paced environment.

This hybrid position requires collaborating with SMEs, curriculum developers and trainers, ensuring content accuracy for both technical and non-technical audiences, with attention to detail and agility in delivery.

Qualifications

• Highschool diploma or equivalent with at least six months in technical writing, journalism or communications.
• Bachelor's degree in English, Communications or a related field preferred.
• Experience writing for multiple concurrent audiences and strong technical business writing.

Responsibilities

• Develop training job aids, system process guides and business unit documentation with SMEs.
• Update training materials and content manuals based on legislative or system changes.
• Collaborate with training staff and leadership to ensure current, accurate content.
• Work with system developers to understand, create and test agency processes for stakeholders.

Skills

Technical writing

Audience adaptation

Attention to detail

Agile environment

Education

Bachelor's degree in English or Communications

High school diploma

Tools

Microsoft Word

SharePoint

Excel

Planner

Publisher

PowerPoint

Adobe Acrobat

Photoshop

Snag-It

Version control

Job description

Title: Technical Writer (Hybrid Work Schedule)

Agency: Virginia Retirement System

Location: Virginia Retirement System - James Center

FLSA: Non-Exempt

Hiring Range: $28.00 - $30.00

Full Time or Part Time: Variable time

Additional Detail

GROW YOUR CAREER SERVING THOSE WHO SERVE OTHERS!

The Virginia Retirement System is seeking a technical writer to draft business processes, procedures, training content and to maintain benefit manuals.

Additional tasks include developing tables, charts, short clips and other visual enhancements techniques in job aids to distill complex benefit information into easily understandable items. The individual will utilize SharePoint to manage the lifecycle of their products to include PDFs and be agile working within a variety of project management applications.

Essential duties include but are not limited to:

• Working closely with subject matter experts (SME's), curriculum developers, e-learning designers and trainers to develop training job aids, system process guides and business unit documentation.

• Updating training materials, business documentation and content manuals based on legislative and/or system changes.

• Working collaboratively with training staff, agency business units and all levels of leadership to provide current, accurate and consistent content.

• Working with system developers to understand, create and test new and existing agency system processes for the benefit of VRS' stakeholders.

Minimum Qualifications:

Highschool diploma or equivalent and at least six (6) months experience in technical writing, journalism or communications work or an equivalent combination of education and experience.

Preferred Qualifications:

Bachelor's degree in English, Communications or a related field preferred.

The most qualified candidate will possess:

• Experience writing for multiple concurrent audiences.
• Excellent writing with a strong technical business writing background.
• Ability to grasp and explain complex policy and technical concepts clearly, to both technical and non-technical audiences.
• Analytical thinking with an emphasis on attention to detail.
• Ability to work in a rapid-development, agile environment with tight deadlines.
• Knowledge of tools such as Microsoft Word, SharePoint, Excel, Planner, Publisher, Power Point, Adobe Acrobat, Photoshop, Snag-It, and version control systems.

Hiring Range:

$28.00 - $30.00