Technical Writer (Hybrid Work Schedule)

VRS Virginia Retirement System; Virginia (MN); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Virginia Retirement System is seeking a technical writer to draft business processes, procedures and training content, and to maintain benefit manuals. You will develop tables, charts, and visual aids in job aids to simplify complex benefit information, using SharePoint to manage PDFs and workflows across project tools.

The role involves collaborating with SMEs, curriculum designers and trainers to create training materials and to update content in response to legislative or system changes,

Qualifications

• High school diploma or equivalent with 6 months of technical writing/communications experience.
• Bachelor’s degree in English, Communications or a related field preferred.

Responsibilities

• Collaborate with SMEs, curriculum developers, e-learning designers and trainers to create training job aids and system guides.
• Update training materials and documentation based on legislative or system changes.
• Work with leadership to ensure content is current, accurate and consistent.
• Collaborate with system developers to document and test agency processes for stakeholders.

Skills

Technical writing

Audience analysis

Attention to detail

Agile

Education

High School Diploma

Bachelor’s degree in English/Communications

Tools

Microsoft Word

SharePoint

Excel

Planner

Publisher

PowerPoint

Adobe Acrobat

Photoshop

SnagIt

Version control systems

Job description

About Us

GROW YOUR CAREER SERVING THOSE WHO SERVE OTHERS!

The Virginia Retirement System is seeking a technical writer to draft business processes, procedures, training content and to maintain benefit manuals.

Additional tasks include developing tables, charts, short clips and other visual enhancements techniques in job aids to distill complex benefit information into easily understandable items.

The individual will utilize SharePoint to manage the lifecycle of their products to include PDFs and be agile working within a variety of project management applications.

Essential Duties

• Working closely with subject matter experts (SME's), curriculum developers, e-learning designers and trainers to develop training job aids, system process guides and business unit documentation.


• Updating training materials, business documentation and content manuals based on legislative and/or system changes.


• Working collaboratively with training staff, agency business units and all levels of leadership to provide current, accurate and consistent content.


• Working with system developers to understand, create and test new and existing agency system processes for the benefit of VRS' stakeholders.

Minimum Qualifications

Highschool diploma or equivalent and at least six (6) months experience in technical writing, journalism or communications work or an equivalent combination of education and experience.

Preferred Qualifications

Bachelor's degree in English, Communications or a related field preferred.

• Experience writing for multiple concurrent audiences.


• Excellent writing with a strong technical business writing background.


• Ability to grasp and explain complex policy and technical concepts clearly, to both technical and non-technical audiences.


• Analytical thinking with an emphasis on attention to detail.


• Ability to work in a rapid-development, agile environment with tight deadlines.


• Knowledge of tools such as Microsoft Word, SharePoint, Excel, Planner, Publisher, Power Point, Adobe Acrobat, Photoshop, Snag-It, and version control systems.

Hiring Range

$28.00 - $30.00

About Us

The Virginia Retirement System (VRS0, an independent state agency based in Richmond, delivers retirement and other benefits to covered Virginia public sector employees through sound financial stewardship and superior customer service. VRS ranks as the 15th largest public or private pension fund in the U.S. and the 36th largest in the world, serving more than 861,000 active and inactive members, retirees and beneficiaries. Members include public school teachers, political subdivision employees (cities, towns, special authorities and commissions), state agency employees, public college and university personnel, state police, Virginia law officers and the judiciary. Approximately 864 employers participate in VRS.

Mission Statement VRS delivers retirement and other benefits to Virginia public employees through sound financial stewardship and superior customer service.

Vision Statement To be the trusted leader in the delivery of benefits and services to those we serve.

Important Notices

VRS is unable to provide sponsorship at this time or any time in the future.

VRS' current hybrid schedule includes onsite work Tuesday through Thursday and remote work on Monday and Friday.

From time to time, employees may be asked and are expected to work onsite to support business needs.