Technical Writer - ServiceNow

Akima; Alexandria (VA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid PTO

Job summary

Suvi, an Akima company, seeks a Technical Writer to create and maintain documentation for ServiceNow platforms. You will translate complex IT concepts into clear user-facing docs and collaborate with architects, developers, QA, and SMEs across the SDLC.

The role requires an active Secret clearance, IAT II, a BA in communications, and 4+ years of documentation experience for IT systems. Hybrid/remote options are available.

Qualifications

• Active Secret clearance required.
• IAT Level II certification (e.g., Security+ CE).
• Bachelor’s degree in communications or related field.
• 4+ years' experience composing and maintaining technical docs for IT systems.
• Translate complex technical details into clear documentation.
• Familiarity with ServiceNow or similar platforms preferred.
• Strong writing, editing, and organization skills for SDLC.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Develop and maintain technical, operational, and user-facing documentation for ServiceNow.
• Convert complex information into clear, usable docs.
• Collaborate with architects, developers, engineers, QA, security, PMs, and SMEs.
• Support documentation across the full SDLC lifecycle.
• Keep documentation current as capabilities evolve.
• Maintain documentation standards and best practices.

Skills

Technical writing

Editing

Documentation tools

Cross-functional collaboration

SDLC understanding

Education

Bachelor’s degree in communications

Tools

ServiceNow

Confluence

SharePoint

Git

Job description

The Office of Inspector General (OIG), Office of the Chief Information Officer (OCIO), provides comprehensive Information Technology (IT) services supporting approximately 2,000 end users across more than 60 global locations. OCIO ensures the delivery, sustainment, and evolution of IT capabilities essential to the OIG mission, including database administration, storage management, application services, mobile device management, IT asset management, network transport, domain services, and service desk operations.

The Technical Writer develops, maintains, organizes, and controls technical, operational, programmatic, and user-facing documentation supporting ServiceNow platform sustainment, modernization, solution delivery, and knowledge transfer. This role works closely with stakeholders to convert complex technical information into clear, accurate, consistent, and usable documentation.

Responsibilities

• Develop, maintain, organize, and control technical, operational, programmatic, and user-facing documentation supporting ServiceNow platform sustainment, modernization, solution delivery, and knowledge transfer.
• Convert complex technical information into clear, accurate, consistent, and user-friendly documentation.
• Collaborate closely with architects, developers, engineers, business analysts, QA specialists, security personnel, project managers, OCM/training specialists, and Government SMEs to ensure documentation accuracy and alignment with technical solutions.
• Support documentation needs throughout the full software development lifecycle (SDLC).
• Ensure all documentation remains current as ServiceNow capabilities, processes, configurations, and solutions evolve.
• Maintain documentation standards and best practices to support communication and knowledge sharing across the organization.

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in communications or related field.
• 4+ years' experience developing and maintaining technical documentation for complex IT systems or platforms.
• Ability to interpret and translate technical information from architects, developers, engineers, and other SMEs into clear and useful documentation.
• Familiarity with ServiceNow or similar enterprise platforms (preferred).
• Strong writing, editing, and organization skills with attention to clarity, consistency, and accuracy.
• Experience supporting documentation activities across the SDLC.
• Ability to work collaboratively with cross-functional technical and business teams.

Preferred Qualification:

• Experience creating documentation specifically for ServiceNow modules such as ITSM, ITOM, HRSD, or custom applications.
• Understanding of ITIL principles and how they apply to ServiceNow workflows.
• Familiarity with federal government environments, compliance requirements, and documentation standards (e.g., FISMA, NIST).
• Experience using documentation management tools or platforms such as Confluence, SharePoint, or Git-based repositories.

Work Schedule: This opportunity may offer hybrid and/or remote flexibility, providing options to work onsite, remotely, or a combination of both based on business and team requirements.

This position is contingent upon contract funding. Applicants selected offered but cannot begin work until funding has been confirmed.

Job ID

2026-26005

Work Type

Hybrid

Pay Range

$100,000 - $120,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.