ServiceNow (CMDB/CSDM/ITOM) Architect

Akima; Alexandria, Northern (VA, KY); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Job summary

Suvi, an Akima company, is seeking a Senior ServiceNow Architect to lead CMDB, CSDM, ITOM, and service-model initiatives. You will mature data accuracy, establish standards, and govern integrations across the enterprise architecture to deliver reliable service insights.

The role requires 8+ years in IT architecture with 5+ years in ServiceNow CMDB/CSDM/ITOM, a secret clearance, and strong communication to technical and non-technical audiences. Hybrid work setup is supported.

Qualifications

• Active Secret clearance.

Responsibilities

• Serve as the senior architect for ServiceNow CMDB, CSDM, ITOM, Discovery, Service Mapping, and Service Graph capabilities.
• Assess current-state and target-state CMDB/CSDM maturity and develop roadmaps to advance enterprise data quality, structure, and reliability.
• Establish configuration item (CI) standards, service-modeling patterns, and CMDB governance guardrails.
• Improve CMDB completeness, correctness, compliance, and overall data health through continuous assessment and remediation strategies.
• Design service and application relationship models consistent with CSDM, enterprise architecture requirements, and ServiceNow leading practices.
• Develop and implement Service Mapping strategies, including top-down, bottom-up, and pattern-based mapping.
• Oversee Discovery configuration, schedules, credential management, and data reconciliation rules.
• Integrate authoritative data sources and enterprise systems into the CMDB and Service Graph architecture.
• Establish data ownership, stewardship roles, lifecycle management, and governance practices.
• Define access, controls, and security governance for CMDB, CSDM, and ITOM-related data.
• Support AI readiness by closing CMDB/CSDM and service-model gaps that block planned AI use cases.
• Conduct architecture reviews and ensure all implementations align with platform leading practices and OIG enterprise standards.
• Collaborate with ServiceNow, Government stakeholders, enterprise contractors, and technical teams to coordinate architectural decisions.
• Develop multiyear maturity roadmaps and technical strategies supporting ongoing improvements in CMDB, CSDM, ITOM, and integrated service models.

Skills

CMDB design

CSDM

ITOM

Discovery

Service Mapping

Governance

Data quality

Stakeholder comms

Education

Bachelor’s degree in a technical field

Tools

ServiceNow CMDB

CSDM

ITOM

Job description

The Office of Inspector General (OIG), Office of the Chief Information Officer (OCIO), provides comprehensive IT services supporting roughly 2,000 end users across more than 60 global locations. OCIO maintains and evolves enterprise IT capabilities required for the OIG mission, including database support, mobile device management, IT asset management, domain services, network transport, and service desk operations.

The ServiceNow Architect (CMDB/CSDM/ITOM) provides senior technical and architectural leadership for all ServiceNow Configuration Management Database (CMDB), Common Service Data Model (CSDM), IT Operations Management (ITOM), Service Graph, Discovery, Service Mapping, and related enterprise service-modeling capabilities. This role is responsible for maturing data accuracy, modeling standards, integrations, governance, and overall platform architecture to ensure reliable service insights across the OIG enterprise.

Hybrid Work Schedule: This position offers a hybrid work schedule, providing flexibility to work both remotely and onsite based on business and team requirements.

Responsibilities

• Serve as the senior architect for ServiceNow CMDB, CSDM, ITOM, Discovery, Service Mapping, and Service Graph capabilities.
• Assess current-state and target-state CMDB/CSDM maturity and develop roadmaps to advance enterprise data quality, structure, and reliability.
• Establish configuration item (CI) standards, service-modeling patterns, and CMDB governance guardrails.
• Improve CMDB completeness, correctness, compliance, and overall data health through continuous assessment and remediation strategies.
• Design service and application relationship models consistent with CSDM, enterprise architecture requirements, and ServiceNow leading practices.
• Develop and implement Service Mapping strategies, including top-down, bottom-up, and pattern-based mapping.
• Oversee Discovery configuration, schedules, credential management, and data reconciliation rules.
• Integrate authoritative data sources and enterprise systems into the CMDB and Service Graph architecture.
• Establish data ownership, stewardship roles, lifecycle management, and governance practices.
• Define access, controls, and security governance for CMDB, CSDM, and ITOM-related data.
• Support AI readiness by closing CMDB/CSDM and service-model gaps that block planned AI use cases.
• Conduct architecture reviews and ensure all implementations align with platform leading practices and OIG enterprise standards.
• Collaborate with ServiceNow, Government stakeholders, enterprise contractors, and technical teams to coordinate architectural decisions.
• Develop multiyear maturity roadmaps and technical strategies supporting ongoing improvements in CMDB, CSDM, ITOM, and integrated service models.

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in a technical field.
• 8+ years of IT architecture, enterprise data, or systems engineering experience.
• 5+ years of direct experience with ServiceNow CMDB, CSDM, ITOM architecture, Discovery, or implementation efforts.
• Strong understanding of CI-class design, relationship modeling, CSDM frameworks, reconciliation rules, Discovery patterns, and Service Mapping techniques.
• Demonstrated experience improving CMDB data quality, governance, integration, and enterprise modeling.
• Experience working in complex enterprise environments with multi-vendor teams and strict governance requirements.
• Strong communication skills and ability to present technical concepts to both technical and non-technical audiences.

Preferred Qualifications

• ServiceNow Certified System Administrator, Discovery/Service Mapping certifications, or Certified Technical Architect-track certifications.
• Experience in federal or DoD environments with ServiceNow Certified System Administrator, Discovery/Service Mapping certifications, or Certified Technical Architect-track certifications.
• Experience in federal or DoD environments with enterprise CMDB or ITOM responsibilities.
• Strong understanding of enterprise architecture, IT operations, security controls, and

"This position is contingent upon contract funding. Applicants selected offered but cannot begin work until funding has been confirmed"

Job ID

2026-25928

Work Type

Hybrid

Pay Range

$180,000 - $200,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.