Lead ServiceNow Platform Solution Architect

Akima; Alexandria (VA); Hybrid; USD 190,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid PTO

Hybrid work schedule

Job summary

Suvi, an Akima company, seeks a Lead ServiceNow Platform/Solution Architect to provide senior architectural oversight for the ServiceNow environment supporting OIG operations. The role focuses on architecture standards, roadmaps, and governance across ITSM, ITOM, CMDB/CSDM, and integrations.

The position requires an active security clearance, extensive ServiceNow experience, and the ability to collaborate with government stakeholders and cross-functional teams. Hybrid work is available.

Qualifications

• Active Secret clearance required.
• 8+ years in IT architecture or platform leadership.
• 5+ years hands-on ServiceNow architecture across modules.
• Experience in large multi-vendor, high-security environments.

Responsibilities

• Serve as senior technical authority for ServiceNow platform.
• Provide enterprise architecture, design, and governance.
• Develop target-state designs and multiyear roadmaps.
• Ensure ITSM, ITOM, CMDB/CSDM alignment.
• Lead integrations with enterprise systems and data flows.
• Review architectures for leading practices and security.
• Coordinate decisions with government stakeholders and teams.
• Align solutions with enterprise architecture and mission priorities.
• Support development, testing, release, and sustainment activities.
• Evaluate platform advancements and fold into roadmap.

Skills

Enterprise architecture

IT governance

Stakeholder communication

Security concepts

Cloud/ Technical integration

Architecture roadmaps

Leadership

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

Job description

The Office of Inspector General, Office of the Chief Information Officer (OCIO), provides comprehensive Information Technology (IT) services for approximately 2,000 end users across over 60 global locations. OCIO oversees and maintains all IT systems and communication capabilities supporting the OIG mission, including database administration, storage management, transition management, application services, mobile device management, IT asset management, domain services, network transport, and service desk operations.

The Lead ServiceNow Platform/Solution Architect serves as the senior subject matter expert for the ServiceNow platform within the OIG environment. This role will provide architectural oversight for the ServiceNow platform, including implementation roadmap development, integrations with authoritative enterprise systems, and platform lifecycle management. The ServiceNow Architect will work closely with business, cloud, application, cybersecurity, infrastructure, and data architects, as well as ServiceNow developers, administrators, engineers, and business stakeholders, to ensure solutions align with enterprise architecture, IT Service Management objectives, and mission priorities.

Hybrid Work Schedule: This position offers a hybrid work schedule, providing flexibility to work both remotely and onsite based on business and team requirements.

Responsibilities

• Serve as the senior technical authority for the ServiceNow platform, establishing architectural standards, patterns, guardrails, and technical direction.
• Provide enterprise-level technical architecture, solution design, and platform governance for a complex enterprise deployment.
• Assess current and future-state ServiceNow architectural posture and define target-state designs to evolve maturity.
• Develop and maintain multiyear ServiceNow platform technical roadmaps aligned to strategic requirements.
• Provide architecture oversight across all major ServiceNow functional areas including ITSM, CSDM, CMDB, ITOM, integrations, data, security, AI capabilities, and solution delivery.
• Evaluate ServiceNow platform/product advancements and emerging technologies and fold applicable changes into architecture, maturity priorities, and roadmaps.
• Architect enterprise-level integrations and data flows between ServiceNow and other systems across the IT landscape.
• Conduct architecture and solution design reviews to ensure compliance with leading practices and ServiceNow standards.
• Coordinate technical decisions and architectural changes with Government stakeholders, ServiceNow representatives, enterprise contractors, and cross-functional teams.
• Ensure all solutions adhere to ServiceNow leading practices, security requirements, and enterprise design principles.
• Provide authoritative guidance in support of development, configuration, testing, release, and sustainment activities.

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in computer science, information systems, IT, engineering, or related field.
• 8+ years of overall IT architecture, engineering, or platform leadership experience.
• 5+ years of hands-on ServiceNow architecture and solution design experience across multiple modules or enterprise-scale implementations.
• Proven experience establishing architectural standards, roadmaps, and enterprise technical patterns.
• Strong knowledge of ServiceNow ITSM, ITOM, CMDB/CSDM, integrations, data models, security, and workflow design.
• Experience working in complex, multi-vendor, high-security enterprise environments.
• Strong communication skills with the ability to interface with senior Government stakeholders and cross-functional teams.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist (multiple modules).
• ITIL v3+ certification.
• Experience with Now Assist / AI capabilities and Workflow Data Fabric concepts.
• Federal/DoD ServiceNow architecture experience.

This position is contingent upon contract funding. Applicants selected offered but cannot begin work until funding has been confirmed.

Job ID 2026-25926

Work Type Hybrid

Pay Range $190,000 - $200,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.