Technical Writer & Instructional Designer for Operations

Milestone Technologies, Inc.; Orlando (FL); On-site; USD 103,000 - 106,000; Full time

Benefits offered by this job

Benefits

Job summary

Milestone Technologies, Inc. seeks a Technical Writer to design and develop instructional content across technical and operational domains.

This role bridges documentation and learning design, translating complex systems into clear materials that support day-to-day operations and ongoing training. You will collaborate with Product, Engineering, and business SMEs to capture knowledge, document end-to-end processes, and lead learning content projects from design through evaluation, while

Qualifications

• 5+ years of total experience in Technical Writing.
• Previous experience in writing operations level training for contact centers and other business units.
• Experience working with more technical teams to do documentation.

Responsibilities

• Design and develop instructional content for users across technical and operational domains.
• Document end-to-end business and system processes, including process flows and data flows.
• Develop role-based training materials and learning assets in multiple formats.
• Partner with Product, Engineering, and business SMEs to capture and validate knowledge.
• Maintain and update documentation sprint-to-sprint as systems evolve.
• Lead learning content projects from design through evaluation while managing timelines.

Skills

Technical writing

Learning design

Cross-functional collaboration

Documentation for operations

Education

Bachelor's degree

Job description

Milestone Technologies, Inc. seeks a Technical Writer to design and develop instructional content across technical and operational domains.

This role bridges documentation and learning design, translating complex systems into clear materials that support day-to-day operations and ongoing training. You will collaborate with Product, Engineering, and business SMEs to capture knowledge, document end-to-end processes, and lead learning content projects from design through evaluation, while