Technical Writer

Milestone Technologies, Inc.; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Technical Writer to design and develop instructional content across technical and operational domains.

The role bridges documentation and learning design, translating complex systems into clear materials to support day-to-day operations and ongoing training. You will design content, document end-to-end processes, and develop training assets in multiple formats while partnering with Product, Engineering, and business SMEs to ensure accuracy and timely

Qualifications

• Experience writing operations level training, such as for contact centers or other business units.
• Collaborate with technical teams to document systems and processes.
• Based within commutable distance to Orlando, FL as per location note.

Responsibilities

• Design and develop instructional content for users across technical and operational domains.
• Document end-to-end business and system processes, including process flows and data flows.
• Develop role-based training materials and learning assets in multiple formats.
• Partner with Product, Engineering, and business SMEs to capture and validate knowledge.
• Maintain and update documentation sprint-to-sprint as systems evolve.
• Lead learning content projects from design through evaluation while managing timelines.

Skills

Instructional Design

Technical Writing

Documentation

Job description

Note: "Looking for candidates who are currently based on commutable distance to Orlando, FL"

Seeking a Technical Writer to design and develop instructional content across technical and operational domains. This role bridges documentation and learning design - translating complex systems and processes into clear, usable materials that support day-to-day operations and ongoing training.

Responsibilities

• Design and develop instructional content for users across technical and operational domains
• Document end-to-end business and system processes, including process flows and data flows
• Develop role-based training materials and learning assets in multiple formats
• Partner with Product, Engineering, and business SMEs to capture and validate knowledge
• Maintain and update documentation sprint-to-sprint as systems evolve
• Lead learning content projects from design through evaluation while managing timelines

Preferred Qualifications

• Previous experience in writing operations level training (for example for contact centers and other business units)
• Prior experience working with more technical teams to do documentation