Technical Writer (Instructional Design)

Milestone Technologies, Inc.; Orlando (FL); On-site; USD 103,000 - 106,000; Full time

Benefits offered by this job

Benefits

Job summary

Milestone Technologies, Inc. seeks a Technical Writer to design and develop instructional content across technical and operational domains.

This role bridges documentation and learning design, translating complex systems into clear materials that support day-to-day operations and ongoing training. You will collaborate with Product, Engineering, and business SMEs to capture knowledge, document end-to-end processes, and lead learning content projects from design through evaluation, while

Qualifications

• 5+ years of total experience in Technical Writing.
• Previous experience in writing operations level training for contact centers and other business units.
• Experience working with more technical teams to do documentation.

Responsibilities

• Design and develop instructional content for users across technical and operational domains.
• Document end-to-end business and system processes, including process flows and data flows.
• Develop role-based training materials and learning assets in multiple formats.
• Partner with Product, Engineering, and business SMEs to capture and validate knowledge.
• Maintain and update documentation sprint-to-sprint as systems evolve.
• Lead learning content projects from design through evaluation while managing timelines.

Skills

Technical writing

Learning design

Cross-functional collaboration

Documentation for operations

Education

Bachelor's degree

Job description

Pay up to $77.50/hr. (No PTO and No Paid Holidays)

3+ Months (W2 Only - No C2C/No Sponsorship)

Job ID - 894190/3665-1

• 5+ years of total experience in Technical Writing
• Previous Experience in writing operations level training (for example for contact centers and other business units)
• Experience working with more technical teams to do documentation

Seeking a Technical Writer to design and develop instructional content across technical and operational domains. This role bridges documentation and learning design - translating complex systems and processes into clear, usable materials that support day-to-day operations and ongoing training.

Responsibilities

• Design and develop instructional content for users across technical and operational domains
• Document end-to-end business and system processes, including process flows and data flows
• Develop role-based training materials and learning assets in multiple formats
• Partner with Product, Engineering, and business SMEs to capture and validate knowledge
• Maintain and update documentation sprint-to-sprint as systems evolve
• Lead learning content projects from design through evaluation while managing timelines

Preferred Qualifications

• Previous experience in writing operations level training (for example for contact centers and other business units)
• Prior experience working with more technical teams to do documentation

Education

• BA/BS

The estimated pay range for this position is USD $75.00/hr - USD $77.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.