Technical Writer - Augmented Reality/Virtual Reality

Global Connect Technologies; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Global Connect Technologies in San Jose/Mountain View, CA seeks an experienced Technical Writer for AR/VR data collection operations. You will develop SOPs, hardware manuals, installation guides, and visual content to enable safe, high-quality data collection.

Collaborating with researchers, hardware engineers, and program managers, you will translate complex concepts into user-friendly documentation and maintain documentation repositories with version control.

Qualifications

• Bachelor's degree in technical field from the listed options.
• 5+ years of technical writing experience, incl. 2+ years with hardware/AR/VR domains.
• Proven SOPs, hardware user manuals, installation guides, troubleshooting docs.
• Strong technical aptitude to grasp proprietary hardware/software.
• Experience making diagrams with Snagit/Visio/Lucidchart/Photoshop.
• CMS proficiency: Confluence, Google Workspace, MadCap Flare, etc.
• Experience in Agile/Scrum environments.
• Excellent written/verbal communication with detail orientation.

Responsibilities

• Develop, edit, and maintain SOPs for AR/VR data collection programs.
• Create hardware setup, calibration, operation, and maintenance docs.
• Translate complex tech into clear operational content with cross-functional teams.
• Observe data collection sessions to improve documentation effectiveness.
• Document safety procedures with EHS collaboration.
• Maintain documentation repositories with version control.
• Produce visual docs: diagrams, annotated screenshots, tutorials.
• Develop multimedia training content like videos and visual guides.
• Keep documentation current as tech evolves and processes change.
• Support training, onboarding, and process standardization with docs.

Skills

SOP creation

Hardware manuals

Technical diagrams

Confluence

MadCap Flare

Agile/Scrum

Communication skills

Education

Bachelor's degree in Technical Communication, Engineering, CS, IT, or related

Tools

Snagit

Visio

Lucidchart

Photoshop

Camtasia

Job description

Job Opportunity - Technical Writer - Augmented Reality/Virtual Reality

Location : San Jose/Mountain View, CA

Duration : Full Time

Job Summar

yWe are seeking an experienced Technical Writer to develop, maintain, and optimize documentation supporting Augmented Reality (AR) and Virtual Reality (VR) data collection operations. This role will work closely with engineering, research, and operations teams to create clear, accurate, and user-friendly documentation that enables consistent, safe, and high-quality data collection processes. The ideal candidate has strong experience documenting hardware systems, operational procedures, and technical workflows in fast-paced, Agile environments

.Key Responsibilitie

• sDevelop, edit, and maintain Standard Operating Procedures (SOPs) for AR/VR data collection activities, pilot programs, and large-scale operational studies
• .Create detailed documentation for hardware setup, calibration, operation, maintenance, hygiene, and troubleshooting of AR headsets, sensors, and motion capture equipment
• .Collaborate with Research Scientists, Hardware Engineers, Program Managers, and cross-functional teams to translate complex technical concepts into easy-to-follow operational documentation
• .Observe data collection sessions to evaluate documentation effectiveness and continuously improve content based on operational feedback
• .Document safety procedures and operational guidelines in collaboration with Environment, Health & Safety (EHS) teams
• .Manage and maintain documentation repositories using Confluence, internal knowledge bases, or other documentation management platforms while ensuring version control
• .Create visual documentation, including diagrams, flowcharts, annotated screenshots, and instructional materials to enhance user understanding
• .Coordinate the development of multimedia training content such as instructional videos and visual tutorials
• .Ensure documentation remains current as hardware, software, and operational processes evolve
• .Support cross-functional teams by providing documentation for training, onboarding, and process standardization initiatives

.Required Qualification

• sBachelor's degree in Technical Communication, Engineering, Computer Science, Information Technology, or a related field
• .Minimum of 5 years of Technical Writing experience, including at least 2 years supporting hardware, manufacturing, operations, or AR/VR technologies
• .Proven experience creating Standard Operating Procedures (SOPs), hardware user manuals, installation guides, and troubleshooting documentation
• .Strong technical aptitude with the ability to quickly understand proprietary hardware and software systems
• .Experience creating technical diagrams, annotated images, and visual documentation using tools such as Snagit, Visio, Lucidchart, Photoshop, or similar applications
• .Advanced proficiency with documentation platforms including Confluence, Google Workspace, MadCap Flare, or other content management systems
• .Experience working in Agile/Scrum development environments
• .Excellent written, verbal, and interpersonal communication skills with strong attention to detail

.Preferred Qualification

• sExperience supporting Augmented Reality (AR), Virtual Reality (VR), Computer Vision, or Machine Learning technologies
• .Knowledge of data collection workflows and hardware validation processes
• .Experience creating and editing instructional videos using Camtasia, Adobe Premiere Pro, or similar tools
• .Background in UX writing, including interface text, system messages, and user guidance
• .Experience delivering technical training or developing instructional learning materials