Technical Writer – AR/VR Data Collection

Pentangle Tech Services | P5 Group; Mountain View (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Pentangle Tech Services | P5 Group in Mountain View, CA is seeking a Senior Technical Writer to create and maintain SOPs for data collection pilots and large studies. You will author hardware guides for AR headsets, sensors, and rigs, translating complex engineering requirements into clear, operations-focused instructions.

Join a team that values visual communication, rapid iteration, and accuracy, with Agile/Scrum processes guiding documentation in a fast-moving hardware environment.

Qualifications

• Experience: 5+ years as a Technical Writer with 2+ years on Hardware, Manufacturing, Operations, AR/VR.
• Able to quickly learn proprietary hardware/software tools and document troubleshooting steps.
• Proficient at creating diagrams, screenshots, and visuals to explain actions clearly.
• Expert in Confluence, Google Workspace, MadCap Flare or equivalent CMS tools.
• Agile/Scrum experience in fast-changing hardware/software environments.

Responsibilities

• Create, edit, and maintain SOPs for data collection pilots and large studies to ensure protocol adherence.
• Produce hardware user guides and instructional docs for AR headsets, sensors, and rigs.
• Translate engineering requirements into step-by-step instructions for operations teams.
• Observe data collection sessions to validate documentation and iterate based on feedback.
• Document safety guidelines with EHS and manage knowledge bases with version control.
• Create or coordinate diagrams, flowcharts, and short tutorials to supplement text.
• Maintain multimedia assets and ensure accessibility across distributed teams.

Skills

Technical Writing

SOP Documentation

Hardware Documentation

Visual Communication

Confluence

Google Workspace

MadCap Flare

Agile/Scrum

Tools

Confluence

Google Workspace

MadCap Flare

Visio/Lucidchart

Photoshop

Job description

Key Responsibilities

• Create Operational SOPs: Author, edit, and maintain detailed Standard Operating Procedures (SOPs) for data collection pilots and large-scale studies. These documents must ensure 100% protocol adherence by non-technical operators.
• Hardware Documentation: Produce clear, visual-heavy guides for the setup, calibration, hygiene, and maintenance of proprietary AR headsets, sensors, and motion capture rigs.
• Translate Engineering Requirements: Collaborate with Research Scientists, Hardware Engineers, and Program Managers to distill complex technical requirements into user-friendly instructions for the operations team.
• Quality Assurance & Feedback Loops: Observe data collection sessions (in-lab or via video) to validate the effectiveness of your documentation. iterate rapidly based on operator confusion or data quality feedback.
• Safety Protocols: Work with EHS (Environment, Health, and Safety) teams to document safety guidelines for users navigating physical spaces while wearing
• Information Architecture: Manage the knowledge base (e.g., Confluence, internal Wikis), ensuring version control and easy access for a distributed workforce.
• Multimedia Content: Create or coordinate the creation of instructional assets, including diagrams, flowcharts, and short video tutorials to supplement written text.

Required Qualifications

• Experience: 5+ years of experience as a Technical Writer, with at least 2 years focused on Hardware, Manufacturing, Operations, or AR/VR technologies. (SOPs), hardware user guides, or troubleshooting manuals. Please include samples of 'Step-by-Step' instructions.
• Technical Aptitude: Demonstrated ability to quickly learn proprietary hardware and software tools. You must be comfortable troubleshooting basic technical issues to document them accurately.
• Visual Communication: Proficiency in capturing and editing screenshots/photos and creating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to explain physical actions.
• Tools: Expert-level proficiency in documentation platforms such as Confluence, Google Workspace, or specialized CMS tools (MadCap Flare, etc.).
• Adaptability: Experience working in an Agile/Scrum environment where hardware and software specifications change rapidly.

Preferred Qualifications

• Domain Knowledge: Previous experience specifically with Augmented Reality, Computer Vision, or Machine Learning data pipelines.
• Video Production: Ability to film and edit short instructional videos (Premiere Pro, Camtasia) for training purposes.
• UX Writing: Experience writing on-device UI/UX copy or error messages for the data collection software.
• Training Experience: Background in instructional design or delivering training sessions to operational staff.

Core Competencies

• Audience Empathy: The ability to write for a non-technical audience (data collectors) without losing the technical nuance required by engineers.
• Attention to Detail: In data collection, a missed step means corrupted data. You must be meticulous.
• Proactive Communication: The confidence to chase down Subject Matter Experts (SMEs) and extract the necessary information