Technical Writer – AR/VR Data Collection

Global Connect Technologies; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Global Connect Technologies is seeking an experienced Technical Writer to own the documentation ecosystem for AR data collection operations, bridging engineering, research, and operations to enable safe and efficient data capture with next-generation AR devices.

You will author SOPs, hardware setup and maintenance guides, installation procedures, and training materials, while ensuring version control and alignment with engineering changes across Confluence, Google Workspace, Wikis, and CMS.

Qualifications

• Bachelor's degree in a related field (Technical Communication, English, Engineering, CS).
• 5+ years of Technical Writing experience.
• 2+ years in hardware, manufacturing, operations, consumer electronics, or AR/VR.
• Strong portfolio of procedural documentation and step-by-step guides.
• Excellent written and verbal communication; editing and proofreading skills.
• Ability to translate complex hardware/software into easy-to-follow docs.

Responsibilities

• Author and maintain SOPs for AR data collection pilots and studies.
• Develop hardware setup, calibration, maintenance, hygiene, and troubleshooting docs.
• Collaborate with Research Scientists, Hardware Engineers, PMs, and Operations teams to simplify requirements.
• Create installation guides, troubleshooting manuals, workflows, and process docs.
• Observe lab/field activities to validate docs and improve procedures.
• Document safety procedures with EHS, for AR/VR equipment users.
• Design and maintain documentation architecture within Confluence, Google Workspace, Wikis, or CMS.
• Produce visual docs including screenshots, diagrams, and flowcharts.
• Create multimedia training content like short instructional videos.
• Ensure version control and accessibility, aligned with engineering changes.
• Participate in Agile/Scrum ceremonies and continual documentation updates.

Skills

Technical Writing

Documentation

SOPs

Hardware documentation

Agile/Scrum

Education

Bachelor's degree in Technical Communication, English, Engineering, CS

Tools

Confluence

Google Workspace

Wikis

Content Management Systems (CMS)

Job description

We are seeking an experienced Technical Writer to support Google's Augmented Reality (AR) Data Collection initiatives. The ideal candidate will own the documentation ecosystem for AR data collection operations, serving as the bridge between engineering, research, and operations teams. This role requires creating high-quality documentation that enables field and laboratory teams to safely and efficiently collect high-fidelity data using next-generation AR devices.

Key Responsibilities

• Author, edit, and maintain Standard Operating Procedures (SOPs) for AR data collection pilots and large-scale operational studies.
• Develop detailed documentation for hardware setup, calibration, maintenance, hygiene, and troubleshooting of AR headsets, sensors, cameras, and motion capture systems.
• Collaborate with Research Scientists, Hardware Engineers, Program Managers, and Operations teams to convert complex technical requirements into clear, user-friendly documentation.
• Create operational workflows, installation guides, troubleshooting manuals, quick reference guides, and process documentation.
• Observe laboratory or field data collection activities to validate documentation accuracy and improve procedures based on operational feedback.
• Partner with Environment, Health & Safety (EHS) teams to document safety procedures for users operating AR/VR equipment.
• Design and maintain documentation architecture within Confluence, Google Workspace, Wikis, or Content Management Systems (CMS).
• Produce visual documentation including screenshots, diagrams, flowcharts, photographs, and instructional materials.
• Create multimedia training content such as short instructional videos and visual walkthroughs.
• Ensure documentation is version-controlled, easily accessible, and aligned with engineering changes.
• Participate in Agile/Scrum ceremonies and support continuous documentation updates throughout the product lifecycle.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Engineering, Computer Science, or a related field.
• 5+ years of Technical Writing experience.
• Minimum 2+ years of experience supporting Hardware, Manufacturing, Operations, Consumer Electronics, or AR/VR technologies.
• Standard Operating Procedures (SOPs)
• Hardware User Guides
• Troubleshooting Documentation
• Process Documentation
• Strong portfolio demonstrating procedural documentation and step-by-step technical guides.
• Excellent written, verbal, editing, and proofreading skills.
• Ability to quickly understand complex hardware and software systems and translate them into easy-to-follow documentation.
• Experience working with engineering, research, product, and operations teams.