Technical Writer

Pentangle Tech Services | P5 Group; California (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Pentangle Tech Services | P5 Group is seeking an experienced Technical Writer to own the documentation ecosystem for AR data collection operations. You will design information architecture to ensure safety, data integrity, and operational efficiency across field and lab environments.

You will document complex hardware setup procedures, data capture protocols, and troubleshooting guides for next-generation AR devices, while coordinating with engineering and operations teams.

Qualifications

• 5+ years as a Technical Writer with at least 2 years in Hardware, Manufacturing, Operations, or AR/VR domains (SOPs, hardware guides, or troubleshooting manuals).
• Ability to quickly learn proprietary hardware/software and document it clearly.
• Proficiency in creating visuals and step-by-step instructions.
• Experience delivering documentation in Confluence or CMS tools.

Responsibilities

• Create, edit, and maintain SOPs for data collection pilots and large-scale studies.
• Produce hardware setup, calibration, hygiene, and maintenance guides for AR devices.
• Translate engineering requirements into user-friendly operations instructions for field staff.
• Collaborate with Research Scientists, Hardware Engineers, and PMs to ensure accuracy and safety.

Skills

Technical Writing

Hardware Documentation

SOPs

Visual Communication

Agile / Scrum

Tools

Confluence

Google Workspace

MadCap Flare

Lucidchart

Snagit

Photoshop

Visio

Job description

We are looking for an experienced Technical Writer to own the documentation ecosystem for ou rAugmented Reality (AR) Data Collection operations. In this role, you will serve as the critica lbridge between our engineering/research teams and the operational workforce collectin ghigh-fidelity data in the field and lab environments. You will not just \"write\" documentation; you will design the information architecture that ensure ssafety, data integrity, and operational efficiency. You will document complex hardware setu pprocedures, rigorous data capture protocols, and troubleshooting guides for next-generation A RDevices

.Key Responsibilitie

• Create Operational SOPs: Author, edit, and maintain detailed Standard Operati ngProcedures (SOPs) for data collection pilots and large-scale studies. These documen tsmust ensure 100% protocol adherence by non-technical operators
• Hardware Documentation: Produce clear, visual-heavy guides for the setu p,calibration, hygiene, and maintenance of proprietary AR headsets, sensors, and moti oncapture rig
• Translate Engineering Requirements: Collaborate with Research Scientists, Hardwa reEngineers, and Program Managers to distill complex technical requirements in touser-friendly instructions for the operations team. Quality Assurance & Feedback Loops: Observe data collection sessions (in-lab or v iavideo) to validate the effectiveness of your documentation. iterate rapidly based onoperator confusion or data quality feedbac k.
• Safety Protocols: Work with EHS (Environment, Health, and Safety) teams to document safety guidelines for users navigating physical spaces while weari e.
• Information Architecture: Manage the knowledge base (e.g., Confluence, intern alWikis), ensuring version control and easy access for a distributed workforce.
• Multimedia Content: Create or coordinate the creation of instructional assets, includi ngdiagrams, flowcharts, and short video tutorials to supplement written tex

.Required Qualificatio

• nsExperience: 5+ years of experience as a Technical Writer, with at least 2 years focus edon Hardware, Manufacturing, Operations, or AR/VR technologie on(SOPs), hardware user guides, or troubleshooting manuals. Please include samples of\"Step-by-Step\" instruction s.
• Technical Aptitude: Demonstrated ability to quickly learn proprietary hardware andsoftware tools. You must be comfortable troubleshooting basic technical issues todocument them accuratel y.
• Visual Communication: Proficiency in capturing and editing screenshots/photos andcreating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to expla inphysical action
• Tools: Expert-level proficiency in documentation platforms such as Confluence, Goog leWorkspace, or specialized CMS tools (MadCap Flare, etc.
• Adaptability: Experience working in an Agile/Scrum environment where hardware andsoftware specifications change rapidl

.y.Preferred Qualificatio

• nsDomain Knowledge: Previous experience specifically with Augmented Realit y,Computer Vision, or Machine Learning data pipeline
• Video Production: Ability to film and edit short instructional videos (Premiere Pr o,Camtasia) for training purpose
• UX Writing: Experience writing on-device UI/UX copy or error messages for the datacollection softwar e.
• Training Experience: Background in instructional design or delivering training sessio

.f.Core Competenci

• Audience Empathy: The ability to write for a non-technical audience (data collector s)Without losing the technical nuance required by engineers.
• Attention to Detail: In data collection, a missed step means corrupted data. You mustbe meticulou s.
• Proactive Communication: The confidence to chase down Subject Matter Exper ts(SMEs) and extract the necessary informati