Technical Writer — AI-Driven Docs for Enterprise Apps

salesforce.com, inc.; San Francisco (CA); On-site; USD 87,000 - 96,000; Full time

Job summary

Salesforce is seeking a technical writer to own, create, and maintain comprehensive documentation and in-app assistance for the Salesforce platform, primarily Agentforce Sales. You will align with product managers, engineers, and UX to deliver clear guides and help across the product.

The role emphasizes collaboration, learning new technologies, and delivering high-quality content within Agile teams to impact the customer experience and adoption of the Salesforce suite.

Qualifications

• Under 2 years of experience as a writer, editor, or developer.
• Bachelor's degree in a technical or communications field.
• Ability to adhere to existing styles and processes.
• Ability to learn new technologies quickly.
• Experience creating online help.
• Ability to meet tight deadlines.
• Focus on quality and details.
• Knowledge of XML or HTML.
• Strong team player.
• Customer advocate.

Responsibilities

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

Skills

Writing/Editing

XML/HTML knowledge

Team player

Customer advocate

Learn new technologies

Education

Bachelor's degree in technical or communications field

Tools

Oxygen XML Editor

Git/Perforce

Camtasia

Markdown

Job description

Salesforce is seeking a technical writer to own, create, and maintain comprehensive documentation and in-app assistance for the Salesforce platform, primarily Agentforce Sales. You will align with product managers, engineers, and UX to deliver clear guides and help across the product.

The role emphasizes collaboration, learning new technologies, and delivering high-quality content within Agile teams to impact the customer experience and adoption of the Salesforce suite.