Technical Writer

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 87,000 - 96,000; Full time

Benefits offered by this job

Time off program

Parental leave

Medical coverage

Dental coverage

Vision coverage

Mental health support

Life and disability insurance

401(k) with company match

Employee stock purchase program

Job summary

Salesforce is seeking a Technical Writer in the Content Experience organization to produce documentation, online help, guides, videos, and in‑app assistance for the Agentforce Sales application, collaborating with product managers, engineers, and UX designers in an Agile environment.

You will own and maintain documentation for Salesforce apps, support scrum teams, create guides and tutorials, ensure accessibility and accuracy, and work with cross‑functional teams to gather requirements and

Qualifications

• Under 2 years of experience as a writer, editor, or developer.
• Recent undergraduate or graduate (within 12 months of graduation).
• Ability to adhere to established styles and documentation processes.
• Rapid learning of new technologies and tools.
• Experience creating online help.
• Strong attention to detail and ability to meet tight deadlines.
• Knowledge of XML or HTML.
• Bachelor’s degree in a technical or communications field.

Responsibilities

• Own, create, and maintain documentation and in‑app assistance for Salesforce applications, primarily Agentforce Sales.
• Support scrum teams and use Agile processes to deliver high‑quality content on time.
• Create content for various formats, including written guides, help topics, UI text, videos, and tutorials.
• Ensure documentation adheres to style guidelines and is accessible, accurate and up to date.
• Collaborate with cross‑functional teams to gather information, clarify requirements, and improve content quality.

Skills

XML/HTML

Agile & Scrum

Technical writing

Attention to detail

Team collaboration

Rapid learning

Education

Bachelor’s degree in technical or communications field

Tools

Oxygen XML Editor

Perforce

Git

Camtasia

Markdown

Job description

About the Role

A Technical Writer in the Content Experience organization at Salesforce. The role focuses on producing documentation, online help, guides, videos, and in‑app assistance for the Agentforce Sales application. The writer will collaborate with product managers, engineers, and UX designers in an Agile environment.

Responsibilities

• Own, create, and maintain documentation and in‑app assistance for Salesforce applications, primarily Agentforce Sales.
• Support scrum teams and use Agile processes to deliver high‑quality content on time.
• Create content for various formats, including written guides, help topics, UI text, videos, and tutorials.
• Ensure documentation adheres to style guidelines and is accessible, accurate and up to date.
• Collaborate with cross‑functional teams to gather information, clarify requirements, and improve content quality.

Required Experience & Skills

• Under 2 years of experience as a writer, editor, or developer.
• Recent undergraduate or graduate (within 12 months of graduation).
• Ability to adhere to established styles and documentation processes.
• Rapid learning of new technologies and tools.
• Experience creating online help.
• Strong attention to detail and ability to meet tight deadlines.
• Knowledge of XML or HTML.
• Team‑player and customer‑advocate mindset.
• Bachelor’s degree in a technical or communications field.

Desired Experience & Skills

• Experience documenting software.
• Video and image editing using Camtasia or similar.
• Use of source control (Perforce, Git).
• Authoring tools such as Oxygen XML Editor.
• Familiarity with Markdown and AI tools such as Claude, Code, or Cursor.

Compensation

Base salary range: $87,000 – $96,000 annually (U.S.). In select markets (SanFrancisco and NewYorkCity), the range is $105,000 – $105,000. Salary does not include bonus, equity or additional benefits.

Equity & Benefits

• Time off program and paid parental leave.
• Medical, dental, vision and mental health support.
• Life and disability insurance.
• 401(k) plan with company match.
• Employee stock purchase program.

Equal Opportunity & Accommodations

Salesforce is an equal‑opportunity employer that maintains a policy of non‑discrimination for all employees and applicants, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, veteran status, age, or other protected characteristics. The company complies with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for hiring. Reasonable accommodations are available upon request.