Tech Writer: Enterprise AI Docs & In-App Help

Salesforce; San Francisco (CA); On-site; USD 87,000 - 105,000; Full time

Job summary

Salesforce is seeking a documentation-focused writer to contribute to the Agentforce Sales product. You will create and maintain help content, guides, and in-app assistance that simplify complex features for enterprise users.

The role emphasizes collaboration, async and agile work practices, and delivering high-quality documentation and tutorials. A strong emphasis on accuracy and user-focused clarity is required.

Qualifications

• Under 2 years of experience as a writer, editor, or developer.
• Undergrad or Masters graduate within 12 months of grad date.
• Bachelor's degree in a technical or communications field.

Responsibilities

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.
• Collaborate with product managers, engineers, and UX teams in Agile environments.
• Produce online help, guides, videos, and in-app assistance for administrators, users, and developers.

Skills

Writing

Editing

XML/HTML

Camtasia

Git

Perforce

Oxygen XML Editor

Markdown

AI tools

Education

Bachelor's degree in a technical or communications field

Tools

Oxygen XML Editor

Git

Perforce

Camtasia

Job description

Salesforce is seeking a documentation-focused writer to contribute to the Agentforce Sales product. You will create and maintain help content, guides, and in-app assistance that simplify complex features for enterprise users.

The role emphasizes collaboration, async and agile work practices, and delivering high-quality documentation and tutorials. A strong emphasis on accuracy and user-focused clarity is required.