Technical Writer

salesforce.com, inc.; San Francisco (CA); On-site; USD 87,000 - 96,000; Full time

Job summary

Salesforce is seeking a technical writer to own, create, and maintain comprehensive documentation and in-app assistance for the Salesforce platform, primarily Agentforce Sales. You will align with product managers, engineers, and UX to deliver clear guides and help across the product.

The role emphasizes collaboration, learning new technologies, and delivering high-quality content within Agile teams to impact the customer experience and adoption of the Salesforce suite.

Qualifications

• Under 2 years of experience as a writer, editor, or developer.
• Bachelor's degree in a technical or communications field.
• Ability to adhere to existing styles and processes.
• Ability to learn new technologies quickly.
• Experience creating online help.
• Ability to meet tight deadlines.
• Focus on quality and details.
• Knowledge of XML or HTML.
• Strong team player.
• Customer advocate.

Responsibilities

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

Skills

Writing/Editing

XML/HTML knowledge

Team player

Customer advocate

Learn new technologies

Education

Bachelor's degree in technical or communications field

Tools

Oxygen XML Editor

Git/Perforce

Camtasia

Markdown

Job description

About Futureforce University Recruiting

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

Technical writers in the Content Experience organization at Salesforce produce documentation and user assistance that helps customers get the most out of our products. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, guides, videos, and in-app assistance for administrators, users, and developers.

What We're Looking for

You're a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren't opposing, but complementary, values. You will support scrum teams, and use the latest tools and processes in an Agile development environment to deliver the best work of your career!

Responsibilities

Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

Required Experience/Skills

• Under 2 years of experience as a writer, editor, or developer
• Undergrad or Masters graduate within 12 months of grad date
• Ability to adhere to existing styles and processes
• Ability to learn new technologies quickly
• Experience creating online help
• Ability to meet tight deadlines
• Focus on quality and details
• Knowledge of XML or HTML
• Strong team player
• Customer advocate
• Bachelor's degree in a technical or communications field

Desired Experience/Skills

• Experience documenting software
• Experience with video and image editing software (Camtasia)
• Experience with source control software such as Perforce or Git
• Experience with authoring tools such as Oxygen XML Editor
• Experience with Markdown and AI tools, such as Claude Code or Cursor

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $87,000 - $96,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $105,000 - $105,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.