Technical Writer

salesforce.com, inc.; Seattle (WA); On-site; USD 87,000 - 96,000; Full time

Job summary

Salesforce is seeking an early-career technical writer as part of Futureforce University Recruiting. You will help create user help, guides, and in‑app assistance for the Salesforce application, primarily Agentforce Sales, while collaborating with product managers and engineers.

You will learn the current style guides, contribute to online help, tutorials, and videos, and work in an Agile environment to deliver high-quality, reader-friendly documentation.

Qualifications

• You must have up to 2 years of experience as a writer, editor, or developer and be within 12 months of graduation.
• Ability to adhere to existing styles and processes.
• Ability to learn new technologies quickly and meet tight deadlines; focus on quality and details.
• Knowledge of XML or HTML and strong teamwork and customer advocacy.

Responsibilities

• Own, create, and maintain documentation and in‑app assistance for the Salesforce application, primarily Agentforce Sales.

Skills

Strong team player

Customer advocate

Ability to learn quickly

Attention to detail

Meet tight deadlines

Experience creating online help

XML/HTML knowledge

Education

Under 2 years experience as writer/editor/developer

Undergrad or Masters within 12 months of graduation

Bachelor’s degree in technical or communications field

Tools

Camtasia

Perforce or Git

Oxygen XML Editor

Markdown

Claude Code / Cursor (AI tools)

Job description

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here ambition meets action. Tech meets trust. Innovation is not a buzzword – it is a way of life. The world of work as we know it is changing, and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

About the Team

Technical writers in the Content Experience organization at Salesforce produce documentation and user assistance that helps customers get the most out of our products. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, guides, videos, and in‑app assistance for administrators, users, and developers.

What We’re Looking for

You are a problem‑solver with excellent people skills who knows what your customers need. You have proven experience writing easy‑to‑read help, UI text, guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You are self‑directed, passionate about technology, produce high‑quality documentation, and understand how your work contributes to the overall success of the product. You appreciate that autonomy and teamwork are complementary values. You will support scrum teams and use the latest tools and processes in an Agile development environment to deliver your best work.

Responsibilities

Own, create, and maintain documentation and in‑app assistance for the Salesforce application, primarily Agentforce Sales.

Required Experience / Skills

• Under 2 years of experience as a writer, editor, or developer
• Undergrad or Masters graduate within 12 months of graduation date
• Ability to adhere to existing styles and processes
• Ability to learn new technologies quickly
• Experience creating online help
• Ability to meet tight deadlines
• Focus on quality and details
• Knowledge of XML or HTML
• Strong team player
• Customer advocate
• Bachelor’s degree in a technical or communications field

Desired Experience / Skills

• Experience documenting software
• Experience with video and image editing software (Camtasia)
• Experience with source control software such as Perforce or Git
• Experience with authoring tools such as Oxygen XML Editor
• Experience with Markdown and AI tools, such as Claude Code or Cursor

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Compensation and Benefits

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

The typical base salary range for this position is $87,000–$96,000 annually. In select cities within the San Francisco and New York City metropolitan areas, the base salary range is $105,000–$105,000 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.

Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider qualified applicants with arrest and conviction records. Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.