Technical Training Specialist (Hybrid) - Customer-Focused

ABB; Alpharetta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Parental leave

Job summary

ABB is seeking a Training Content Developer to create and deliver technical training materials for customers, in classroom or on-site settings, with post-training follow-up to ensure high satisfaction. The role supports the US-based B&R Industrial Automation division and reports to the Service & Training Manager.

You will develop course material, deliver sessions, and assist the Field Service team with technical support tasks while coordinating course administration.

Qualifications

• Bachelor's Degree or equivalent in Engineering, Computer Science, or related field.
• Interest and/or exposure in motion control systems, programming languages (ladder diagram, structured text), mechanical and electrical systems and relevant areas.
• Excellent written and verbal communication skills; Customer-facing presentation skills; Customer Experience Success; Problem-solving and critical thinking skills.
• Must maintain a valid driver's license and passport with no barriers to Domestic and international travel; up to 20% in North America; occasional international travel.

Responsibilities

• Preparing and delivering training courses in classroom or on-site and following up on post-training day activities.
• Developing course material for classroom and on-site training in your own area of responsibility and advising on updates needed in e-learning material.
• Supporting Field Service team and other teams/units, when necessary, using their own expertise in technical support tasks and roles.
• Facilitating in course administration through making arrangements and answering enquiries and proposals for training courses.

Skills

Communication skills

Customer-facing

Problem solving

Critical thinking

Travel up to 20%

Education

Bachelor's Degree in Engineering, Computer Science, or related field

Job description

ABB is seeking a Training Content Developer to create and deliver technical training materials for customers, in classroom or on-site settings, with post-training follow-up to ensure high satisfaction. The role supports the US-based B&R Industrial Automation division and reports to the Service & Training Manager.

You will develop course material, deliver sessions, and assist the Field Service team with technical support tasks while coordinating course administration.