Technical Trainer

APN Consulting, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

APN Consulting, Inc. in New York seeks a Technical Trainer to deliver IT training to attorneys and staff, across one-on-one, classroom, e-learning, and floor support, while safeguarding confidentiality.

The role emphasizes outstanding verbal and written communication, creation of courseware, documentation, and collaboration with IT Training teams to meet user needs. Candidates should have a bachelor's degree and 3–5 years of training experience in professional services.

Qualifications

• Excellent teaching, training and presentation skills with strong verbal communication.
• Ability to collaborate with IT teams and end-user staff while maintaining confidentiality.
• Bachelor's degree and 3–5 years of technology training in professional services.

Responsibilities

• Delivers IT training including one-on-one, classroom, e-learning, floor support, and documentation.
• Develops training materials and self-guided learning tools for firm's software and devices.
• Creates and updates user guides and intranet content, FAQs, and tips.

Skills

Teaching

Presentation

Verbal communication

Technical writing

LMS experience

Team player

Education

Bachelor's degree

Tools

Microsoft 365

iManage Work 10

Adobe Acrobat

SharePoint

Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Title:

Technical Trainer

Location:

New York, NY

Job Type:

Full-Time (Perm)

Summary:

The Technical Trainer position requires outstanding communication skills and extensive team and end-user interaction. Maintaining positive relationships with the Firm's end-user community and providing innovative technology training for attorneys and support staff while observing confidentiality of personnel and Firm matters at all times are key to this position.

Essential Duties and Responsibilities:

• Delivers Information Technology training in a manner appropriate for the content and audience which may include one-on-one training sessions, coaching, classroom training, e-learning, multimedia, floor support and print and electronic documentation.
• Develops creative training courseware including course outlines, exercises, instructional materials and self-guided learning tools covering topics related to the Firm's software, hardware and mobile devices.
• Collaborates with the Manager of IT Training, IT Training staff, IT management and staff and the Firm's administrative team managers to develop training strategies and initiatives to meet the specific needs of the Firm's user community.
• Designs, writes and maintains print and electronic documentation including user guides, quick reference cards and tips.
• Writes and updates content for the Firm's intranet including daily tips and Frequently Asked Questions (FAQs).
• Provides proactive support and software troubleshooting to the Firm's end user community.
• Provides advanced level support to Help Desk staff on complex end-user applications including but not limited to Microsoft 365, iManage Work 10, Adobe Acrobat, mobile applications and others.
• Evaluates and tests new software.
• Maintains clean and orderly office conditions and ensures that adequate supplies including training materials are available.
• These and other duties as assigned are performed under general supervision and according to established policies and procedures.

Knowledge, Skills, and Abilities Required:

• Excellent teaching, training and presentation skills and demonstrated outstanding verbal communication skills.
• A team player with strong customer service orientation and commitment to excellence.
• Excellent writing skills with demonstrable portfolio of technical documentation.
• Attention to detail in writing, speaking and presenting content.
• Expert knowledge of Windows 11 and Microsoft 365, document management systems, document comparison software, Adobe Acrobat, template and macro packages and other legal-specific applications.
• Demonstrated creative approaches to learning and development strategies for professional adult learners.
• Ability to communicate effectively and professionally with all levels of Firm personnel.
• Thorough knowledge of iOS and iPad OS devices with the ability to teach and support usage in an enterprise environment.
• Experience with learning management systems (LMS).
• Knowledge of remote access technologies, SharePoint and other law firm specific applications.
• Ability to handle multiple tasks and time sensitive work demands in a fast paced and demanding professional environment while continuing to fulfill essential duties.
• Ability to work over 40 hours per week when required. Position may require conducting training on nights, weekends or holidays.

Education and Experience:

• Bachelor's degree is required.
• Minimum three to five years' experience training technology-related content in a professional services organization.
• Law Firm experience preferred.

Working Conditions:

• Normal office environment with little exposure to excessive noise, dust, temperature, etc.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.