Information Technology Support Specialist

Atlas Search; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Atlas Search is seeking an Information Systems Trainer in New York, NY to deliver technical training to attorneys and staff, support technology rollouts, and develop training materials. The role blends classroom instruction, one-on-one coaching, and end-user support in a fast-paced professional setting.

The ideal candidate will have 5+ years of corporate training experience, strong communication skills, and deep knowledge of Windows 11, Microsoft 365, Teams, and related tools.

Qualifications

• Bachelor's degree in a related field or equivalent training and experience.
• 5+ years of experience delivering technical training in a corporate environment (legal industry preferred).
• Experience creating and delivering end-user training programs.
• Strong knowledge of Windows 11, Microsoft 365, Teams, Adobe Acrobat, iManage, Litera Compare/Create/NTD, and eLearning tools.

Responsibilities

• Schedule and deliver technology training for attorneys and staff, with backup for other offices.
• Design, organize, and facilitate instructor-led and virtual training programs.
• Participate in firmwide technology initiatives, including software testing and user feedback analysis.
• Assess training needs and provide just-in-time training to support users.
• Develop and distribute training materials such as quick references and job aids.
• Coordinate conference room and virtual classroom setups for sessions.
• Collaborate with IT and support teams to ensure smooth deployments and adoption.
• Create and update training content for new software implementations and upgrades.

Skills

Verbal communication

Written communication

Presentation skills

One-on-one training

Classroom training

Change management

End-user support

Time management

Customer service

Overtime flexibility

Education

Bachelor's degree

Tools

Windows 11

Microsoft 365

Microsoft Teams

Adobe Acrobat

iManage

Litera Compare

Litera Create/NTD

Camtasia

Adobe Captivate

Job description

Information Systems (IS) Trainer – New York, NY

A leading global professional services firm is seeking an experienced Information Systems Trainer to join its Technology Training & Change Management team. This individual will be responsible for delivering technical training to attorneys and professional staff, supporting technology rollouts, developing training materials, and ensuring users maximize the firm's technology investments.

This is a highly visible role that combines classroom instruction, one-on-one coaching, change management, and end-user support within a fast-paced professional environment.

Responsibilities

• Schedule and deliver new hire technology training for attorneys and staff, while providing backup support for other offices as needed.
• Research, design, organize, and facilitate instructor-led and virtual training programs.
• Participate in firmwide technology initiatives, including software testing, business needs analysis, prototyping, user feedback analysis, and best practice development.
• Assess training needs across departments and provide just-in-time training to support users.
• Develop and distribute training materials including Quick Reference Guides, job aids, handouts, and instructional bulletins.
• Coordinate conference room and virtual classroom setup for training sessions.
• Partner with technology and support teams to ensure smooth software deployments and user adoption.
• Create and update training content for new software implementations and system upgrades.
• Build strong relationships with office leadership to identify training opportunities and improve user adoption.
• Maintain training calendars and communicate upcoming learning opportunities.
• Work closely with IT support teams to troubleshoot issues and escalate problems when appropriate.
• Assist with the planning and execution of training programs delivered by outside consultants.

Qualifications

• Excellent verbal, written, presentation, and interpersonal communication skills.
• Comfortable delivering both one-on-one and classroom-style training.
• Ability to explain technical concepts in a way that is easy for non-technical users to understand.
• Experience supporting users with varying technical skill levels, from beginners to advanced users.
• Strong organizational skills with the ability to prioritize multiple projects in a fast-paced environment.
• Ability to maintain professionalism while providing exceptional customer service.
• Ability to work overtime as needed.
• Ability to lift up to 25 pounds on occasion.

Requirements

• Bachelor's degree in a related field or equivalent technical training and experience.
• 5+ years of experience delivering technical training in a corporate environment (professional services or legal industry experience preferred).
• Experience creating and delivering successful end-user training programs.
• Strong knowledge of:
• Windows 11
• Microsoft 365
• Microsoft Teams
• Adobe Acrobat
• iManage
• Experience supporting Apple iOS and macOS devices.
• Experience with legal technology including Litera Compare and Litera Create/NTD.
• Experience with Aderant Expert Time, InterAction, Foundation, Camtasia, Adobe Captivate, or other eLearning development tools is a plus.

Ideal Background

• Technical Trainer
• IT Trainer
• Applications Trainer
• End User Trainer
• Learning & Development Specialist (Technology)
• Change Management & Training Professional

This opportunity is ideal for someone who enjoys teaching, driving technology adoption, and working directly with end users in a collaborative, professional environment.