Technical Trainer

Considine Search; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

Considine Search in New York, NY is seeking a Technical Trainer to empower attorneys and staff through innovative technology instruction. The role emphasizes strong communication, end-user interaction, and maintaining confidentiality of firm matters.

You will deliver training across platforms, develop courseware, and collaborate with IT teams to address the Firm's user needs. A bachelor’s degree and 3–5 years of training experience in a professional services setting are required.

Qualifications

• Excellent teaching, training and presentation skills.
• Strong verbal communication and writing abilities.
• Experience delivering technology training to professional staff.
• Ability to tailor content for attorneys and support staff.
• Experience in a professional services or law firm environment is preferred.

Responsibilities

• Delivers IT training through varied formats including one-on-one, classroom, e-learning and desk-side support.
• Develops courseware with outlines, exercises and self-guided materials for firm software and devices.
• Collaborates with IT Training leadership to align strategies with user needs.
• Designs and maintains user guides, quick reference cards and tips.
• Updates intranet content and FAQs for end users.
• Provides proactive software troubleshooting and end-user support.
• Offers advanced support to Help Desk on complex applications like Microsoft 365 and iManage.
• Evaluates and tests new software before rollout.
• Keeps training materials stocked and organized.
• Performs other duties under supervision.

Skills

Teaching

Public speaking

Customer service

Attention to detail

Verbal communication

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft 365

iManage Work 10

Adobe Acrobat

SharePoint

Windows 11

Job description

New York, NY

Summary

The Technical Trainer position requires outstanding communication skills and extensive team and end-user interaction. Maintaining positive relationships with the Firm’s end-user community and providing innovative technology training for attorneys and support staff while observing confidentiality of personnel and Firm matters at all times are key to this position.

Responsibilities

• Delivers Information Technology training in a manner appropriate for the content and audience which may include one-on-one training sessions, coaching, classroom training, e-learning, multimedia, floor support and print and electronic documentation.


• Develops creative training courseware including course outlines, exercises, instructional materials and self-guided learning tools covering topics related to the Firm’s software, hardware and mobile devices.


• Collaborates with the Manager of IT Training, IT Training staff, IT management and staff and the Firm’s administrative team managers to develop training strategies and initiatives to meet the specific needs of the Firm’s user community.


• Designs, writes and maintains print and electronic documentation including user guides, quick reference cards and tips.


• Writes and updates content for the Firm’s intranet including daily tips and Frequently Asked Questions (FAQs).


• Provides proactive support and software troubleshooting to the Firm’s end user community.


• Provides advanced level support to Help Desk staff on complex end-user applications including but not limited to Microsoft 365, iManage Work 10, Adobe Acrobat, mobile applications and others.


• Evaluates and tests new software.


• Maintains clean and orderly office conditions and ensures that adequate supplies including training materials are available.


• These and other duties as assigned are performed under general supervision and according to established policies and procedures.

Requirements

• Excellent teaching, training and presentation skills and demonstrated outstanding verbal communication skills.


• A team player with strong customer service orientation and commitment to excellence.


• Excellent writing skills with demonstrable portfolio of technical documentation.


• Attention to detail in writing, speaking and presenting content.


• Expert knowledge of Windows 11 and Microsoft 365, document management systems, document comparison software, Adobe Acrobat, template and macro packages and other legal-specific applications.


• Demonstrated creative approaches to learning and development strategies for professional adult learners.


• Ability to communicate effectively and professionally with all levels of Firm personnel.


• Thorough knowledge of iOS and iPad OS devices with the ability to teach and support usage in an enterprise environment.


• Experience with learning management systems (LMS).


• Knowledge of remote access technologies, SharePoint and other law firm specific applications.


• Ability to handle multiple tasks and time sensitive work demands in a fast paced and demanding professional environment while continuing to fulfill essential duties.


• Ability to work over 40 hours per week when required. Position may require conducting training on nights, weekends or holidays.

Education and Experience

• Bachelor’s degree is required.


• Minimum three to five years’ experience training technology-related content in a professional services organization.


• Law Firm experience preferred.

Compensation: $95,000.00-$120,000.00, plus bonus

Salary: $95,000.00-$105,000.00, plus bonus
Date Active: 8/10/2026
Exempt/Not Exempt: Exempt