Operations Technician II - Hybrid, Growth & On-Call

Staffing Delivered; Town of Germantown (WI); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Staffing Delivered is seeking an Operations Technician to provide advanced technical support and oversee IT operations. The role involves resolving Level 2 tickets, configuring and deploying systems, and supporting key IT projects.

The ideal candidate has hands-on IT expertise, strong organizational skills, and a proactive ownership mindset. The position is full-time with hybrid work in Germantown, WI, and requires travel to client sites as needed.

Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in a technical support or IT operations role.
• Strong knowledge of computer hardware & software; system configuration and troubleshooting; prioritization under pressure; problem-solving and customer service.
• Ability to lift and move IT equipment; valid driver’s license and willingness to travel to client sites.
• Preferred MSP experience; familiarity with ticketing systems and remote monitoring tools; exposure to server builds and network infrastructure.

Responsibilities

• Resolve escalated Level 2 support tickets while meeting SLA expectations.
• Manage and fulfill complex technical service requests.
• Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers).
• Perform on-site and remote service calls to diagnose and resolve issues.
• Oversee end-user onboarding and offboarding, ensuring smooth transitions.
• Maintain accurate inventory records, including audits and equipment tracking.
• Handle shipping and receiving of IT hardware and components.
• Take ownership of assigned products, including documentation, maintenance, and troubleshooting.
• Participate in custom and templated IT projects, executing assigned tasks.
• Join on-call rotation to support after-hours critical issues.

Education

Associate’s degree in IT, Computer Science, or related field

Tools

Ticketing systems

Remote monitoring tools

Server builds

Network infrastructure

Security systems

Job description

Staffing Delivered is seeking an Operations Technician to provide advanced technical support and oversee IT operations. The role involves resolving Level 2 tickets, configuring and deploying systems, and supporting key IT projects.

The ideal candidate has hands-on IT expertise, strong organizational skills, and a proactive ownership mindset. The position is full-time with hybrid work in Germantown, WI, and requires travel to client sites as needed.