Support Technician

Apex Systems; Fort Worth (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K

HSA

EAP

Discount program

Training & certifications

Job summary

Everforth Apex is seeking an IT Support Specialist in Fort Worth, TX, onsite, with a flexible 7:00 AM–4:00 PM or 8:00 AM–5:00 PM schedule. This full-time contract role focuses on mobility and technology support for employees, including device deployments and service requests.

The ideal candidate has 1–2+ years in IT help desk roles, strong communication, and a customer-focused mindset. Experience with Microsoft Office apps is a plus; onboarding and ongoing training are available.

Qualifications

• 1-2+ years IT Help Desk or related IT support experience.
• Excellent written and verbal communication skills.
• Strong customer service mindset.
• Highly organized with strong attention to detail and documentation skills.
• Ability to manage multiple priorities and follow tasks through to completion.
• Independent while collaborating with a team.
• Experience with Microsoft Office applications including Outlook, Teams, Word, and Excel.

Responsibilities

• Serve as a primary point of contact for mobility and technology support requests.
• Coordinate mobile device deployments, replacements, upgrades, and troubleshooting activities.
• Work closely with end users, technical teams, vendors, and wireless carriers to ensure issues are resolved efficiently.
• Track and manage service requests, tickets, and assigned tasks through completion.
• Maintain accurate records, inventory information, and technical documentation.
• Assist with device lifecycle management, inventory audits, and data reconciliation efforts.
• Create and update process documentation, knowledge base articles, and operational procedures.
• Support ongoing initiatives focused on improving processes, service quality, and operational efficiency.
• Learn and support enterprise mobility technologies, mobile device management platforms, and carrier services.

Skills

Help Desk

Customer Service

Communication

Organization

Multitasking

Teamwork

MS Office

Job description

IT Support Specialist Fort Worth, TX (Onsite) Full-Time | Flexible Schedule (7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM) Contract Role

Are you an organized IT professional who enjoys helping people, solving problems, and learning new technologies? We're looking for an IT Support Specialist to join our team in Fort Worth. This is an excellent opportunity for someone with Help Desk, Service Desk, Desktop Support, or Mobility Support experience who thrives in a fast-paced environment and enjoys providing outstanding customer service.

In this role, you'll support employees with mobile devices, service requests, device deployments, and general IT-related coordination. Success in this position comes from strong communication skills, attention to detail, the ability to stay organized, and a willingness to learn and adapt as technology evolves.

If you have experience supporting enterprise mobile devices, cellular services, or Microsoft Intune, you'll stand out as a top candidate.

What You’ll Be Doing

• Serve as a primary point of contact for mobility and technology support requests.
• Coordinate mobile device deployments, replacements, upgrades, and troubleshooting activities.
• Work closely with end users, technical teams, vendors, and wireless carriers to ensure issues are resolved efficiently.
• Track and manage service requests, tickets, and assigned tasks through completion.
• Maintain accurate records, inventory information, and technical documentation.
• Assist with device lifecycle management, inventory audits, and data reconciliation efforts.
• Create and update process documentation, knowledge base articles, and operational procedures.
• Support ongoing initiatives focused on improving processes, service quality, and operational efficiency.
• Learn and support enterprise mobility technologies, mobile device management platforms, and carrier services.

What We’re Looking For

• 1-2+ years of IT Help Desk, Service Desk, Desktop Support, or related IT support experience
• Excellent written and verbal communication skills
• Strong customer service mindset with the ability to work effectively with users at all technical levels
• Highly organized with strong attention to detail and documentation skills
• Ability to manage multiple priorities and follow tasks through to completion
• Comfortable working independently while also collaborating with a team
• Positive attitude, willingness to learn, and eagerness to take on new responsibilities
• Experience with Microsoft Office applications including Outlook, Teams, Word, and Excel

Why This Opportunity?

This role is ideal for someone looking to grow their IT career while gaining hands‑on experience with enterprise mobility technologies. You'll work with a supportive team, interact with a variety of stakeholders, and have the opportunity to expand your technical knowledge while making a real impact on day‑to‑day operations.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• Everforth Apex offers an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Additional Information

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.