Desktop Support

Apex Systems; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Benefits package

401K

ESPP

HSA

Job summary

Everforth Apex Systems seeks a mid-level Desktop Support Technician (Level 2) to provide hands-on end-user support onsite in Austin, TX. This six-month contract to hire role pays 30–35 per hour, depending on experience.

You will own escalations, perform Tier 2 break/fix, manage onboarding/offboarding, software installs, imaging and deployments, VoIP support, and contribute to process improvements while mentoring junior staff.

Qualifications

• Experience in a Level 2 Desktop Support role.
• Proficiency with BigFix for patching and deployments.
• Experience with Jira for incident management and documentation.
• IAM with Active Directory and hybrid Azure/Azure AD.
• Strong Microsoft Office and Microsoft 365 support.

Responsibilities

• Own and resolve escalations from Level 1 support.
• Provide Tier 2 break/fix support and identify patterns.
• Manage user onboarding and offboarding.
• Handle software installation, uninstallation, and troubleshooting.
• Image and deploy PCs and laptops, including driver management.
• Support VoIP systems like RingCentral or Microsoft Teams.
• Support projects and contribute to process improvements.
• Mentor Level 1 technicians.

Tools

BigFix

Jira

Active Directory

Azure AD

Microsoft 365

Job description

# Desktop SupportApply**Job#: 3045320****Job Description:**Desktop Support T2**Location:** Onsite Austin, TX 78759**Duration**: 6 month contract to hire**Rate**: 30-35hr (based on experience and max is not guaranteed)Role OverviewWe are seeking a mid-level Desktop Support technician to provide Level 2 hands-on support to our end-users. This role is for a technician who has outgrown pure break/fix duties and is ready to contribute to projects, standards, and overall team success. The ideal candidate will possess a strong sense of empathy and service, focusing on providing better support to internal customers and thinking in terms of process, standardization, and efficiency.Key Responsibilities* Own and resolve escalations from Level 1 support, troubleshooting issues beyond standard scripts and knowledge bases.* Perform Tier 2 break/fix support, identify patterns, and help prevent the recurrence of issues.* Manage user onboarding and offboarding processes.* Handle software installation, uninstallation, and troubleshooting.* Conduct PC and laptop imaging and deployments, including driver management and system refreshes.* Provide support for VoIP systems, such as RingCentral and/or Microsoft Teams.* Support projects, contribute to process improvements, and assist newer technicians in their success.Required Qualifications* Proven experience in a Level 2 Desktop Support role.* Proficiency with endpoint management tools, specifically BigFix, for patching and deployments.* Demonstrated discipline using an ITSM platform, like Jira, for incident management, requests, and documentation.* Experience with Identity and Access Management through Active Directory (users, groups) and exposure to a hybrid Azure/Azure AD environment.* Strong skills in supporting Microsoft Office and Microsoft 365.Preferred Qualifications* Participation in projects beyond standard ticket queues, such as deployments or system improvements.* Experience mentoring or assisting Level 1 technicians.* A mindset geared toward standardization, prevention, and automation, potentially with PowerShell exposure.* Experience contributing to knowledge bases (KBs) or Standard Operating Procedures (SOPs).* Exposure to Privileged Identity Management (PIM). *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Austin, TX, US**Job Type:****Date Posted:** August 6, 2026**Pay Range:** $20 - $30 per hour