Technical Support Tech - Technical Support Tech I

Apex Systems; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

401K with company match

HSA

Employee Assistance Program (EAP)

Professional development

Job summary

Everforth Apex in New Carlisle, IN is seeking a Technical Support Tech I to assist end users with hardware and software issues, log and track incidents, and help ensure timely resolutions.

You will respond by phone, email, or in person, follow established guidelines, and report to a supervisor while developing troubleshooting skills.

The role is onsite with opportunities for ongoing training and advancement in IT support.

Qualifications

• Education: An associate's degree in a related area may be required.
• Experience: 0-3 years of experience in the field or in a related area is needed.
• Technical Skills: Knowledge of commonly-used technical support concepts, practices, and procedures is expected.

Responsibilities

• Provide technical support to end users for various hardware and software issues.
• Identify, research, and resolve technical problems communicated through telephone, email, or in-person requests.
• Document all support activities, track issue progress, and monitor problems to ensure a timely resolution.
• Follow pre-established guidelines and instructions to perform job functions.
• Work under immediate supervision and report to a supervisor or manager.

Skills

Technical support concepts

Education

Associate's degree

Job description

Location and Compensation

Technical Support Tech - Technical Support Tech I

Location: New Carlisle, Indiana (Onsite)

COMPENSATION: $23.50 HOURLY

Role Overview

This role provides essential support to end users on a variety of issues. The position involves identifying, researching, and resolving technical problems. The specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring issues to ensure timely resolution.

Key Responsibilities

• Provide technical support to end users for various hardware and software issues.
• Identify, research, and resolve technical problems communicated through telephone, email, or in-person requests.
• Document all support activities, track issue progress, and monitor problems to ensure a timely resolution.
• Follow pre-established guidelines and instructions to perform job functions.
• Work under immediate supervision and report to a supervisor or manager.

Required Qualifications

• Education: An associate's degree in a related area may be required.
• Experience: 0-3 years of experience in the field or in a related area is needed.
• Technical Skills: Knowledge of commonly-used technical support concepts, practices, and procedures is expected.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.