Technical Support Specialist (Secret Clearance) DoD 24/7

Mesotech International, Inc.; Rancho Cordova (CA); On-site; USD 34,440 - 52,348; Full time

Benefits offered by this job

Health insurance

PTO

401k

Job summary

Mesotech International, Inc. in Rancho Cordova is seeking a Technical Support Specialist to provide crucial 24/7 helpdesk support for US Department of Defense systems. This full-time position involves diagnosing hardware and software issues, managing certificates, and ensuring compliance with government regulations.

Ideal candidates are US citizens with a high school diploma, 2+ years of experience in technical support, and the ability to obtain a Secret clearance. Mesotech offers competitive compensation and a comprehensive benefits program.

Qualifications

• US citizen with the ability to obtain a Secret security clearance.
• 2+ years of experience in technical support.
• Ability to obtain DoD 8570 certification.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Assist in documentation of cybersecurity issues.
• Manage certificates for equipment on a secure network.
• Provide technical support via phone and email.
• Monitor status of tickets and report to management.

Skills

Technical support

Troubleshooting

Cybersecurity knowledge

Customer service

Education

High school diploma

Associate’s degree in IT or related field

Bachelor’s degree in related technical field

Job description

Mesotech International, Inc. in Rancho Cordova is seeking a Technical Support Specialist to provide crucial 24/7 helpdesk support for US Department of Defense systems. This full-time position involves diagnosing hardware and software issues, managing certificates, and ensuring compliance with government regulations.

Ideal candidates are US citizens with a high school diploma, 2+ years of experience in technical support, and the ability to obtain a Secret clearance. Mesotech offers competitive compensation and a comprehensive benefits program.